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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5017 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 24th August 2011 - 5/5 stars

Thank you for everything you have done for me and to everyone who was involved. Mike Daly was fantastic for start to finish - 5 star customer service.

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said on 24th August 2011 - 4.7/5 stars

Very efficent and professional

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said on 24th August 2011 - 4.7/5 stars

Very friendly and professional service - I was always made aware of how things were progressing

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said on 24th August 2011 - 5/5 stars

Your staff, from original enquiry through to delivery were extremely helpful.

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said on 24th August 2011 - 4.4/5 stars

Efficient with good and consistent feedback

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said on 24th August 2011 - 5/5 stars

Very, very good

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said on 24th August 2011 - 4.3/5 stars

Always very efficient and fast responses. Very pleased

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said on 24th August 2011 - 4/5 stars

Joel was very helpful right from the start , right up and including delivery of our new vehicle , every question we asked was quickly answered , we are very satisfied.

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said on 24th August 2011 - 4.9/5 stars

Mike Daly was unfailingly pleasant, helpful and courteous at all times, as was Mags Downey. One error was made in gathering paperwork, but it was swiftly corrected. I am delighted with the vehicle - it has all the features that I need. The early morning delivery time was also a bonus, as it left me with the rest of the day clear to work. Thanks to everyone involved!

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said on 24th August 2011 - 4.7/5 stars

100% recommend Vanarama - quality service and continually kept updated

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said on 24th August 2011 - 5/5 stars

Faultless service, thank you very much

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said on 24th August 2011 - 4.9/5 stars

A very friendly, reliable and efficient service....both Joel and Laura were very helpful and were always on hand if I needed to speak to them.

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said on 24th August 2011 - 4.9/5 stars

Excellent service from start to finish, very good communication & very helpful with queries when they arose. Very happy will use you again.

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said on 24th August 2011 - 5/5 stars

Mike and Mags were both extremely helpful and professional.

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said on 24th August 2011 - 5/5 stars

Very helpful and polite, would highly recommend! Thank you! 10 out of 10

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said on 24th August 2011 - 4.7/5 stars

I would recommend this company to anyone, very good service and they knew what I was talking about.

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said on 24th August 2011 - 4.1/5 stars

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said on 24th August 2011 - 4.6/5 stars

service was excellent!!

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said on 23rd August 2011 - 4.7/5 stars

Polite and professional.

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said on 23rd August 2011 - 5/5 stars

Very professional service. Sales personnel very customer friendly/orientated....well done Shaun!!! Vehicle arrived as promised and on time. Also, your delivery staff was very polite. A very satisfied customer.

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said on 16th August 2011 - 4.6/5 stars

Service was good - just what I wanted. Nice, easy process

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said on 16th August 2011 - 5/5 stars

Second to none, absolutely outstanding.

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said on 9th August 2011 - 4.9/5 stars

Service was fantastic.

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said on 9th August 2011 - 5/5 stars

Very good service, very efficient, will use you again.

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said on 4th August 2011 - 4.1/5 stars

Good customer service and Gary was very helpful and honest. Dissappointing thing was the vehicle arrived dirty. This wasn't just dirt from the delivery journey, it was dust and bird mess that had accrued over time as the vehicle was presumably stored outside. When your spending five figures on a vehicle is it too much to ask that the vehicle is given a quick wash just before delivery?

Autorama Response. Andy Alderson MD writes:-

Mr Stephenson makes a very valid point. On this occasion the vehicle was not cleaned to the standard expected and enjoyed by the vast majority of our customers. We apologise unreservedly and have sent a cheque to Mr Stephenson to enable him to have his vehicle fully valeted. Thank you for the other positive comments.

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