Vanarama are rated 4.7/5 based on 5017 customer reviews and testimonials
The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.
See for yourself why customers come back to us time and time again.
Customer Reviews
kevin Tindall said on 24th August 2011 - 5/5 stars
Thank you for everything you have done for me and to everyone who was involved. Mike Daly was fantastic for start to finish - 5 star customer service.
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Terry Loveday said on 24th August 2011 - 4.7/5 stars
Very efficent and professional
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Paul Hurley said on 24th August 2011 - 4.7/5 stars
Very friendly and professional service - I was always made aware of how things were progressing
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Morris Grainger said on 24th August 2011 - 5/5 stars
Your staff, from original enquiry through to delivery were extremely helpful.
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Joe Simpson said on 24th August 2011 - 4.4/5 stars
Efficient with good and consistent feedback
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Simon Paul said on 24th August 2011 - 5/5 stars
Very, very good
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Mark Trojacek said on 24th August 2011 - 4.3/5 stars
Always very efficient and fast responses. Very pleased
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Tina Baker said on 24th August 2011 - 4/5 stars
Joel was very helpful right from the start , right up and including delivery of our new vehicle , every question we asked was quickly answered , we are very satisfied.
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Hillary Bates said on 24th August 2011 - 4.9/5 stars
Mike Daly was unfailingly pleasant, helpful and courteous at all times, as was Mags Downey. One error was made in gathering paperwork, but it was swiftly corrected. I am delighted with the vehicle - it has all the features that I need. The early morning delivery time was also a bonus, as it left me with the rest of the day clear to work. Thanks to everyone involved!
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Paul Roberts said on 24th August 2011 - 4.7/5 stars
100% recommend Vanarama - quality service and continually kept updated
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Mike Cartlidge said on 24th August 2011 - 5/5 stars
Faultless service, thank you very much
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Yasha Halit said on 24th August 2011 - 4.9/5 stars
A very friendly, reliable and efficient service....both Joel and Laura were very helpful and were always on hand if I needed to speak to them.
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Mark Hansford said on 24th August 2011 - 4.9/5 stars
Excellent service from start to finish, very good communication & very helpful with queries when they arose. Very happy will use you again.
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Andy Wood said on 24th August 2011 - 5/5 stars
Mike and Mags were both extremely helpful and professional.
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Martyn Reed said on 24th August 2011 - 5/5 stars
Very helpful and polite, would highly recommend! Thank you! 10 out of 10
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Martin Smith said on 24th August 2011 - 4.7/5 stars
I would recommend this company to anyone, very good service and they knew what I was talking about.
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Stuart Welsby said on 24th August 2011 - 4.1/5 stars
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Keith Allen said on 24th August 2011 - 4.6/5 stars
service was excellent!!
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Jason Cook said on 23rd August 2011 - 4.7/5 stars
Polite and professional.
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Alun Thomas said on 23rd August 2011 - 5/5 stars
Very professional service. Sales personnel very customer friendly/orientated....well done Shaun!!! Vehicle arrived as promised and on time. Also, your delivery staff was very polite. A very satisfied customer.
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Carl Delph said on 16th August 2011 - 4.6/5 stars
Service was good - just what I wanted. Nice, easy process
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Stephen Deering said on 16th August 2011 - 5/5 stars
Second to none, absolutely outstanding.
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Nick Clarke said on 9th August 2011 - 4.9/5 stars
Service was fantastic.
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Kieran Connole said on 9th August 2011 - 5/5 stars
Very good service, very efficient, will use you again.
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Matthew Stephenson said on 4th August 2011 - 4.1/5 stars
Good customer service and Gary was very helpful and honest.
Dissappointing thing was the vehicle arrived dirty. This wasn't just dirt from the delivery journey, it was dust and bird mess that had accrued over time as the vehicle was presumably stored outside.
When your spending five figures on a vehicle is it too much to ask that the vehicle is given a quick wash just before delivery? Mr Stephenson makes a very valid point. On this occasion the vehicle was not cleaned to the standard expected and enjoyed by the vast majority of our customers. We apologise unreservedly and have sent a cheque to Mr Stephenson to enable him to have his vehicle fully valeted. Thank you for the other positive comments.
Autorama Response. Andy Alderson MD writes:-
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