Vanarama are rated 4.7/5 based on 5020 customer reviews and testimonials
The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.
See for yourself why customers come back to us time and time again.
Customer Reviews
Hazel Robertson said on 18th July 2016 - 5/5 stars
Excellent advice and service, having never leased a vehicle before Vanarama made this process very easy for me and explained everything step by step.
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George Petrie said on 18th July 2016 - 5/5 stars
Perfect from start to finish, great help with sorting everything out. Made the whole process easy, thank you.
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Michael Brown said on 18th July 2016 - 4.6/5 stars
Good service all round, very happy.
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Robert Short said on 18th July 2016 - 4.4/5 stars
Overall excellent!
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Beverley Kite said on 18th July 2016 - 4.4/5 stars
Excellent throughout and friendly staff.
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Daniel Santa said on 15th July 2016 - 4.7/5 stars
Service is good.
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Kevin Stuart Mcgregor said on 15th July 2016 - 4.9/5 stars
Very surprised at how easy and fast the whole process was.
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Steven William Hughes said on 15th July 2016 - 5/5 stars
First class from start to finish, I am delighted with the choice I made to use your company.
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Rachel Clayton said on 14th July 2016 - 5/5 stars
Great, I had no issues and was kept up to date with details all the way.
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Robert Bridge said on 14th July 2016 - 4/5 stars
Hayley Hirst was fantastic with my initial enquiry as I was an awkward customer that did not really know what I wanted. I also had some fantastic service from Charlotte Wadsworth and Kelly Bradshaw.
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Neil Cummings said on 14th July 2016 - 5/5 stars
Helpful and 1st class.
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Edward Paul Kingsley said on 14th July 2016 - 4.6/5 stars
Very professional.
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Terry Leather said on 13th July 2016 - 5/5 stars
Great.
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Steven Tugwell said on 13th July 2016 - 5/5 stars
The staff were really friendly and would always go the extra mile to help. I am more than happy with your service and a thumbs up for Conor.
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Christopher Clowe said on 13th July 2016 - 5/5 stars
Excellent throughout the entire process, cannot fault any of your team.
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Beverly Melbourne said on 13th July 2016 - 5/5 stars
Awesome!
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Dawn Puddefoot said on 13th July 2016 - 4.9/5 stars
Overall I was happy with the service.
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Phil Green said on 13th July 2016 - 5/5 stars
Your service was as good as promised.
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James Foy said on 13th July 2016 - 5/5 stars
Fantastic company - first class service from beginning to end. Received my van in perfect condition. The Ford Transit Custom van is awesome. I even gave the delivery guy a lift down to the train station to get him on his way home. I'm looking to lease a car next from Vanarama Cars. Many thanks!
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Simon Sheppard said on 13th July 2016 - 4.4/5 stars
Sam and the other staff I dealt with were superb, unfortunately Ford delivered the wrong car, once to you and a second time to me.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Simon Sheppard, many thanks for taking the time to give us your feedback. Thanks to that we are in the process of creating roles within the business that can focus on working closely with our colleagues outside of Vanarama to ensure that the best level of communication and service is obtained for our customers. I hope that you are enjoying your Ford Kuga, and please be assured that our dedicated team are here to support you whenever you need. Kind regards, Dominic Tutton.
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Alex Buday said on 13th July 2016 - 5/5 stars
I found the process, from start to finish, to be both friendly and professional. There was someone on hand to answer my questions no matter how trivial. Excellent service all round. Thank you.
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Philip Smith said on 11th July 2016 - 4.4/5 stars
Service was good overall and I was pleased with the deal.
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Anthony Blair said on 11th July 2016 - 5/5 stars
Excellent.
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Maroof Khalil said on 11th July 2016 - 3.6/5 stars
Brilliant.
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Richard Morgan said on 11th July 2016 - 5/5 stars
First class service from start to finish.
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