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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5020 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 2nd March 2016 - 4.9/5 stars

Very good and proactive. Was efficient too.

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said on 1st March 2016 - 4.6/5 stars

Very efficient service, just had to chase re-delivery date but apart from that everything went smoothly.

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said on 1st March 2016 - 4.6/5 stars

Individuals were very helpful and polite. When the first batch of email forms came to sign there were admin mistakes but I phoned in and then the situation was dealt with and the correct forms were sent.

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said on 29th February 2016 - 4.7/5 stars

Excellent, could not fault you. Everyone I spoke to was very friendly & very helpful.

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said on 29th February 2016 - 5/5 stars

Excellent.

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said on 29th February 2016 - 5/5 stars

Would definitely go with Vanarama again, it was a great customer experience.

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said on 29th February 2016 - 4.9/5 stars

Good prompt service, vehicle was delivered very quickly.

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said on 29th February 2016 - 4.7/5 stars

I can't fault it.

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said on 29th February 2016 - 4.7/5 stars

Easy to use, I was kept informed regularly and the staff had good knowledge.

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said on 29th February 2016 - 5/5 stars

Everything I was told would happen did happen as and when I was promised. Emails and phone calls were always answered promptly (even by someone who was on holiday - Madison, you're a star!). Vehicle arrived on time in top condition.

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said on 29th February 2016 - 4.9/5 stars

Great service, I was kept up to date from day one. There was only one hitch which was with delivery date, I had to wait an extra week, but otherwise great service and I will definitely use Vanarama again in 3/5 years. Top marks to Richard Price, he was on the ball.

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said on 26th February 2016 - 5/5 stars

Dear Mr Alderson, I am writing to thank you and all the staff at Vanarama. From day one when I contacted Chris Hudson, to taking delivery of my Ford Transit the customer service has been the best from any company I have dealt with whether it be private or through my business. Although the manufacturer's complete disregard for quality, customer service and the way they treated your company threatened to derail my confidence in Vanarama, you and Dominic picked up the baton and ran with it. You resolved it with no regard to the time, cost nor inconvenience to yourselves. It is so refreshing to find a company who actually practice what they print. I have to acknowledge Dominic and Chris who have been more than patient, professional and very very helpful. At all times they kept me up to date and informed. The use of the courtesy van was very much appreciated too and Bob the driver was also polite, prompt and professional. Once again a big thank you for standing by your principles and creating a business which does what we all want but rarely get - a customer driven business! Your team are a credit to you and I wish you a continued prosperous business, as you deserve it. Kind regards Ian.

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said on 23rd February 2016 - 5/5 stars

Prompt, professional and efficient service.

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said on 23rd February 2016 - 5/5 stars

Great service and most of the prices are great, I can't fault Vanarama.

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said on 23rd February 2016 - 4.6/5 stars

Very happy with Autorama, friendly and helpful service.

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said on 22nd February 2016 - 5/5 stars

Great.

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said on 22nd February 2016 - 5/5 stars

Service was great, easier than I was expecting, 5 stars.

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said on 22nd February 2016 - 5/5 stars

It was a pleasure from the start dealing with Joe. He had good attitude and anything you wanted to know he can help you. He didn't try to rush me with any sales patter and just left me to decide and call him back, overall very professional and more importantly, I love my new ranger.

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said on 19th February 2016 - 3.9/5 stars

Over-all good.

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said on 18th February 2016 - 4.1/5 stars

Great overall service - mistakes were made but quickly resolved.

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said on 18th February 2016 - 5/5 stars

Great service.

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said on 18th February 2016 - 4.7/5 stars

Overall good, please pass thanks to Chris Humber.

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said on 17th February 2016 - 5/5 stars

Great service from first phone call to the van arriving.

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said on 17th February 2016 - 4.9/5 stars

First time I have leased a car and everything was explained clearly, polite staff all the way through and everything was easy to follow. Also great deals.

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said on 17th February 2016 - 3.9/5 stars

Very friendly and professional.

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