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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 22nd March 2016 - 4.1/5 stars

Very helpful and efficient, kept informed during the process.

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said on 22nd March 2016 - 4.6/5 stars

Very prompt, although the van I originally wanted had sold out.

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said on 22nd March 2016 - 4.7/5 stars

Excellent. Always on hand to answer questions. Helpful staff.

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said on 22nd March 2016 - 5/5 stars

Dominic Whyte was fantastic. No hard sell and a pleasure to talk to wouldn't mind a beer with him.

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said on 22nd March 2016 - 5/5 stars

I have been extremely impressed with the service received from the first enquiry to the delivery of the car. I have been kept informed the whole way along and all my questions were quickly and efficiently answered.

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said on 22nd March 2016 - 5/5 stars

Very efficient.

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said on 22nd March 2016 - 5/5 stars

Fantastic service, and lovely, friendly staff, who kept in touch throughout the process. Highly recommend:-)

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said on 22nd March 2016 - 4.9/5 stars

Very quick, very easy and no hassle. Also everyone I spoke to was more than helpful and dealt with everything I asked very well.

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said on 22nd March 2016 - 4/5 stars

Service was as expected.

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said on 22nd March 2016 - 5/5 stars

Richard was great and although we had a few issues with the delivery date it turned out great as on the day my new van was supposed to be delivered a forklift truck went in the side of my old van. So thanks to the delivery being delayed my new van was saved!!

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said on 22nd March 2016 - 5/5 stars

A very reliable and fast service.

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said on 15th March 2016 - 5/5 stars

Competent and friendly staff who made sure that the experience of leasing a new vehicle was stress free.

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said on 15th March 2016 - 5/5 stars

Phil was first class and made life very easy, in fact everyone at Vanarama was spot on, helpful, professional and exceeded my expectations. I recommended Vanarama to my sister and she had her Nissan Duke delivered on Friday.

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said on 15th March 2016 - 4.9/5 stars

Great service, there was a few problems with the roof rack but still a fantastic service.

Vanarama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr William Byrne, your feedback is so important to us to ensure that issues do not reoccur for our customers. I have spoken to my colleague who dealt with the roof rack on your vehicle and understand that this has been rectified satisfactorily, but in the meantime, please don’t hesitate to contact us if we can be of further service to yourself. Thank you again.

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said on 15th March 2016 - 5/5 stars

Definitely a 5 star service. Everything from start to finish was done quickly and smoothly. I was kept up to date at all times and had an amazing deal. Highly recommend. Thank you Mick Hurman.

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said on 15th March 2016 - 5/5 stars

Everyone I came into contact with was very polite and knowledgeable about the products and services. I was kept up to date at all stages of the order process, with any questions being promptly answered.

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said on 15th March 2016 - 4.9/5 stars

It was simple.

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said on 15th March 2016 - 4.3/5 stars

Trouble free. I will be using you again soon.

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said on 15th March 2016 - 5/5 stars

Fantastic service and any questions were answered very quickly.

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said on 15th March 2016 - 4.9/5 stars

Fast, efficient and friendly service. Always kept up to date throughout the order process either via email, text or phone call. Very impressed.

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said on 15th March 2016 - 4.1/5 stars

Simple and straight forward from start to finish.

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said on 15th March 2016 - 4.7/5 stars

Friendly knowledgeable staff. Kept updated throughout process. Very happy with car.

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said on 15th March 2016 - 5/5 stars

The role Vanarama played was excellent, lots of communication and updates.

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said on 15th March 2016 - 4/5 stars

At first I was in contact with Kyle who didn't seem at all interested in the sale, but I was then passed to Myles who was fantastic, answered all my questions and had time for me. Being the first van I have purchased, I would definitely go back to Myles if/when I need another. The rest of the team from order to delivery were all very friendly and helpful. No complaints.

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said on 15th March 2016 - 5/5 stars

Very helpful and informative.

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