Terms and Conditions
Welcome to our website ("Website") which is operated by Vanarama, a trading style of Autorama UK Ltd ("Vanarama", "We", "Us", "Our"), a company registered in England and Wales under company registration number (05137709) whose registered office address is Maylands Avenue, Hemel Hempstead, HP2 7DE, United Kingdom. Our Tax identification and VAT number is 614891820. This website is offered to you on condition of your acceptance to the Terms, Conditions, and Policies contained herein.
www.vanarama.com ("Website") is governed by these Terms and these Terms are binding to any contractual agreement with us administrating the provision of our Services to you. Information provided on this page explains the Terms on which we supply Services to you. Please ensure you have read and understood these Terms carefully prior to placing an order with us.
These Terms were last changed on 3rd October 2024. We may amend these Terms in accordance with the information set out in the ' Variations to these terms or variations to your order' section of Terms of Service below. Should you wish to use these Terms for future reference, you should save and/or print out a copy of these Terms for your records.
Whenever we have said "You" or "Your", this refers to you as the user or viewer of our website. If you would like to view this document or other documents in another format such as large print, Braille or audio, please contact us using the 'Contact us' section of these Terms.
TERMS OF USE
Using our website
Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend this service without notice. It is your responsibility to make all arrangements necessary to access this website. You are also responsible for ensuring that all persons accessing our website through your internet connection are aware of these Terms, and should you wish to use these Terms for future reference, you should save and/or print out a copy of these Terms for your records.
Your access to and use of our website shall be deemed as acceptance by you of all such Terms. Any continued use of our website following any changes or modifications will also constitute your acceptance of such changes or modifications. You should therefore review these Terms periodically. If you have any questions about these Terms please contact our Customer Support Team, details of which can be found in the 'Contact us' section of these Terms. If you don't accept these Terms or any variations to these Terms in full, you must stop using this website immediately.
You acknowledge that we cannot guarantee that our website will be available at all periods of time or at any specific times. Our website may not be compatible with certain hardware or software you may use, and we cannot guarantee that our website will be free from error, malware, viruses, or other harmful components and you must assume your own precautions accordingly. You agree not to knowingly and without authorization, alter, damage, or destroy, our or another user's, website, device, network, software, program, documentation, or data contained therein.
You further acknowledge that we cannot guarantee the speed or security of the website and we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that may be traced to our website to the fullest extent permissible by law.
Your reliance and use of information on our website
The information published on our website is for general information purposes only and while we have tried to provide accurate and timely information, you should not expressly rely on it. You should seek further advice and/or guidance before taking any action based on the information contained on, or generated by, our website. Similarly, photos and videos are for illustration purposes only. We exclude any liability for any loss or damage arising from your reliance on any information available on our website to the fullest extent permitted by law.
Should you require any further assistance in this regard, please contact our Customer Support Team in the 'Contact us' section of these Terms.
Purchasing products and Services from our website
Where you purchase any products and Services from our website, such purchases will be subject to our standard Terms of Service detailed below**.** Any purchase is exclusively subject to and governed by the applicable terms and conditions for the service in question.
Not all the products and Services seen via our website are available in all geographical locations or available to all customers. Vanarama reserves the right to decide if you are eligible for any specific product or service. If you choose to enter our website and your country of residence is outside of the United Kingdom, you are advised that it may not be legal in that jurisdiction for you to access or use the facilities available to you on our website and the legal requirements of that jurisdiction may prohibit you from dealing or otherwise transacting with us.
Credit and intermediary / broker status
We can introduce you to a select panel of lenders and service providers to assist with your purchase who may reward us for introducing you to them. When purchasing finance options and maintenance packages with us, information you have provided to us as part of your application may be disclosed to lenders, credit reference agencies, and fraud prevention agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you and/or other members of your household for credit in the future. Further information on this can be found in our Privacy Policy. Any contractual agreement made with us is subject to our standard Terms of Service outlined below.
Your privacy rights and our use of cookies
The privacy of your personal data is important to us and we are committed to protecting your information and privacy. For details of how we process your personal data, please refer to our Privacy Policy and Cookies Policy, which forms part of these Terms . All information gathered from you in connection with your use of our website will be maintained in accordance with all applicable Policies identified in these Terms.
Account and user registration
In order to use certain parts or functions of our website, you may be required to register with us on our website. Your access to such parts of our website are permitted on the basis that you provide us with correct, current, and complete information about you and only you use your username and password to access such parts of our website.
If you are found to be in breach of any of the Terms on our website, or any of the other terms and Policies referenced in these Terms, both your account and any ability to access and use your account may be terminated with immediate effect by us giving written notice to you using the contact details you gave to us as part of your account and user registration.
Where permissible, if you wish to terminate your account with us at any time, please do so by notifying us in writing or through the appropriate management screens available on the website. Please note, however, that your Content as published on our website will still be visible to others on the website and we may continue to display your Content on the website unless you request for us to remove it in writing, in which case, please refer to the steps outlined in the 'Guidelines for acceptable content'.
Our security measures
Where you have created an account with us and registered as a user, you will be asked to create a unique username and password. Please exercise maximum caution in keeping this information strictly confidential and securely sign out from your account when your user session is complete to prevent unauthorised access to your information. Should your username or password be subject to any unauthorised access, you should immediately notify us using the contact details provided in the 'Contact us' section of these Terms.
Any personal information you have provided about you is required to be complete and accurate and where necessary, updated with us periodically so it remains accurate and complete.
Intellectual property rights
Our website and all content displayed on our website are protected according to the intellectual property rights that are protected by trademark law, trade secret, copyright laws, or any other legal provision applicable. These rights, whether registered or not registered, include but are not limited to, business names and domain names, logos, trademarks and service marks, copyright and related rights, goodwill and the right to prosecute for unfair competition, moral rights, rights in designs and all other intellectual property rights. These Terms shall in no way be construed as granting any licensing rights to use any such domain name(s) and/or trademarks.
You are not authorised to use our website for any unlawful, abusive, slanderous, obscene, invasive threatening, harassing, violating, or otherwise objectional purpose. You agree not to plagiarise, frame, alter, publish, communicate or distribute, to either a third-party or to the public, our website and/or its contents in any way, including for any commercial purpose, without our prior written consent. You further agree not to otherwise engage in any other actions that violate our intellectual property rights.
Vanarama respects the intellectual property rights of third parties and all legal provisions to protect the interests of those third parties. With the means at our disposal, we take all possible steps to ensure that our website does not infringe the protected rights of third parties. Should you believe that our website infringes any of these rights or applicable laws, please contact our Customer Support Team using the contact details provided in the 'Contact us' section of these Terms. With due verification and investigation, we will proceed to remove the content in question upon written notification of the owner of copyright.
Third-party linked websites
Our website and/or its contents may contain links to websites that are controlled and operated by third parties. Please note, should you decide to visit any third-party website, you do so at your own risk.
Each third-party website has its own guidelines and policies which you should review before proceeding to browse and interact with such sites. Any website links do not imply that we, or our website is, affiliated with such sites and we in no way assume responsibility for the content, accuracy, or opinions expressed on such websites. You assume sole responsibility for use of any third-party linked websites.
Linking to our website
You are not authorised to link to our website in such a way to suggest any form of association, endorsement, or approval on our part where none exists. You are not authorised to modify, obscure, or remove in any way any copyright notice, advertisement, or other information used on our website. And, you shall not frame the content of our website and make use of it on any other website.
For non-commercial purposes, you may link to any page of our website only on the basis that you do so in a way that is fair and lawful and does not in any way damage our reputation or take advantage of it. Should you wish to link to our website for commercial purposes or for any other purpose not listed above, please contact us using the contact details provided in the 'Contact us' section of these Terms.
We reserve the right to withdraw linking permission at any time and without notice.
Uploading your content to our website
By way of uploading any of your content to our website, you hereby grant Vanarama, its representatives, and website users a time-boundless and irrevocable non-exclusive licence to view and use your content without restriction, whether this be for commercial or non-commercial use.
Any content you upload to our website must not contain any information which could be seen to be offensive, discriminatory, threatening, pornographic or indecent, slanderous, incendiary, or in breach of confidence. You must not upload content that is unlawful or infringing and technically harmful, including but not limited to, corrupted data, malware, viruses, malicious software, or other harmful components.
Any content you upload may be removed from our website permanently at any time and we may not retain copies of such content. You should therefore retain any copies of your own content as submitted to us. Vanarama reserves the right to remove your content and cannot guarantee your content will be kept on the website for any definitive time period.
Should you wish to revoke use of your content at any time, please notify us in writing by using the contact details provided in the 'Contact us' section of these Terms where we will endeavour to cease use of any such content. It should be noted that whilst we will make every attempt to cease using any content as informed, we cannot guarantee that your content will not have been published on another website or other media platform. In such circumstances, we may not be able to remove your content.
Using interactive media
Interactive media offers unique opportunities for you to engage and interact with our brand. We'd love to hear from you and think it's great that we can communicate our message out to you also. Nonetheless, we need to ensure that such exchanges are done so respectfully and in a qualitative manner.
Where our website contains electronic message communication facilities and electronic mail links, it is important that all parties choosing to engage with us, comply with our Terms of use listed herein for any social media websites, accounts, forums, and/or pages, which belong to, or are managed by, Vanarama. Please note, by tagging content, images, or comments, you agree to us liking, sharing, reusing or reposting such content freely.
When you engage with us via social media (e.g. Facebook, Google+, YouTube, Instagram, Pinterest, Twitter, etc.), information shared may be stored on that website's servers, which may be inside or outside of the UK, and this is outside of our control. Please therefore consider the information you choose to publish via social media platforms. Vanarama will never ask you to share personal, account, and security information so please ensure you do not disclose or use any confidential information via any social media platforms.
Vanarama may from time to time advertise or promote financial services or products on social media but it does not directly offer products or financial services on social media websites themselves. Social media is not an appropriate platform to discuss financial arrangements with you and we need to make you aware that any information posted to such websites may be accessed and read by the public. Vanarama does not provide any financial advice or other professional advice via social media, or in any case, and you should always look to seek independent professional advice before making such decisions.
Where third party platforms are used, supplementary terms and conditions of use will apply. Such terms and conditions can be found on the relevant channel's website, country page, or account. Violation of any of these terms and conditions including violation of any of our Terms may result in your use being suspended, blocked, access terminated, and may also result in potential legal ramifications. Vanarama does not condone or allow posts that infringe upon the rights of others.
We always encourage feedback on social media platforms to look for ways where we can continually improve our services and experiences for you. Our social media accounts are regularly updated and monitored by us and we may from time to time engage in conversations with you, but we cannot guarantee to read or reply to all messages sent to our accounts. Please note, any constructive suggestions you make may be reviewed internally but we will not be able to guarantee that any suggestions will be acted upon.
Limitation of liability and indemnity
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
If you are a business user (i.e. you are using our website in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our website or the use of or reliance upon any content included on website.
If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
If you are a consumer, you agree that you will not use our website for any commercial or business purposes and that we shall have no liability to you for any business losses as set out above.
Vanarama have no control over third party advertising or websites and accept no liability for any content, material or information contained in them or for any third-party partners providing any services to you. Liability for such services shall be in accordance with our standard Terms of Service (see below), with respect to each applicable service.
We cannot accept any liability for any content posted by other users on our website. Should you believe any such content to be an infringement of your rights, or unlawful, please notify us using the details provided in the 'Contact us' section of these Terms or through the functionality of our website so we can look into this for you.
You agree to indemnify Vanarama (its Directors, Officers, Agents, Representatives, Affiliates, and any engaged Staff) against any and all losses, liability, costs, expenses, legal fees and damages arising out of your use of this website where you are found to be in breach of any of the Terms on our website, or any of the other terms and Policies referenced in these Terms. Notwithstanding any claims alleging facts that, if true, would constitute a breach by you of such Terms, including but not limited to, your use of our content and any infringement or damage caused by your content.
You expressly agree that use of this website and its contents used by you in a manner not permissible by these Terms may constitute an infringement of our rights or the rights of our third party licensors and that all parties reserve all rights and remedies against you with respect to any such infringement. You further agree that use of our website and any content contained herein is used at your sole risk and without warranty of any kind, in accordance with applicable legislation and within the limits permitted by it.
Jurisdiction and applicable legislation
Our Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to the use of our website shall be exclusively subject to the jurisdiction of the courts of England and Wales. Our website is intended for the use of customers in the United Kingdom only. If any of these Terms should be found to be unlawful, invalid, or otherwise enforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted, to the extent necessary, from this clause and all remaining Terms shall remain in full force and effect.
Disclaimer
Any content published on our website is for information purposes only and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. No warranty or representation, either express or implied, is provided in relation to the reliability, completeness, or accuracy of the content, nor are they a complete proclamation of the market, securities, or developments as referred to in these Terms. We are under no obligation to update or keep up to date our website.
Our website may also contain statements that contain 'forward-looking' information of Vanarama's views and future expectations. Uncertainty, risk, and other factors may cause actual developments and results to differ materially from our expectations. Vanarama is under no obligation, and expressly disclaims any such obligation, to amend or update these views of future expectations whether as a result of new information, upcoming events, or otherwise.
Changes and modifications
Vanarama reserves the right to change or modify the content or format of this website and its Policies or discontinue the operation of this website in its sole discretion and without any advance notice. Any changes or modifications upon posting any revisions on this website are effective immediate.
TERMS OF SERVICE
These Terms set out the terms on which Autorama UK Ltd ("Vanarama", "we”, “us” or “our”) provide our Services to you. Please ensure you have read and understood these Terms carefully prior to placing an Order with us.
We may amend these Terms in accordance with the information set out in clause 8.1 below. Should you wish to use these Terms for future reference, you should save and/or print out a copy of these Terms for your records.
If you would like to view this document or other documents in another format such as large print, Braille or audio, please contact us in accordance with clause 24.
Autorama UK Ltd (“Vanarama”) is authorised and regulated by the Financial Conduct Authority in relation to consumer credit and insurance mediated activities (Firm reference number: 630748). Vanarama is a credit broker, not a lender. Vanarama’s regulated activity is limited to facilitating introductions to a select panel of Lenders, who may reward us for introducing you to them. Vanarama does not offer a source of credit or a finance product directly to customers and does not undertake any of the Lender’s regulatory responsibilities.
1. Definitions and rules of interpretation
Business Customer means a customer that is a business operating in any form, including a sole proprietorship, to whom business services are provided.
Consumer means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.
Credit Check means a credit search where your personal information may be shared with credit reference agencies and finance providers to understand your financial behaviour and assess your application and suitability for finance.
Events Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, local or national governmental lockdowns, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Finance Agreement means the finance agreement entered into by you with a Lender in order to hire or lease the Goods identified in your Order.
Goods means the goods set out in your Order which you have selected as suitable for your purposes and which will be purchased by the Lender to enable them to enter into the Finance Agreement with you, generally being a new or used vehicle, parts and/or accessories.
Lender means a bank, a finance company or leasing company providing financial services.
Manufacturer means the relevant business engaged in the manufacture of the Goods.
Order means your order form identifying the Goods that you wish to enter into a Finance Agreement for the hire, or lease of.
Quotation means a quotation provided by us to you in our standard format.
Services means the services that we are providing to you as set out in your Order.
Term(s) means the terms set out in this document.
Value Added Tax (VAT) means value added tax in accordance with the provisions of the Value Added Tax Act 1994.
We / Us / Our / Vanarama means Vanarama, a trading name of Autorama UK Ltd, a company registered in England and Wales under company registration number (05137709) whose registered office address is Maylands Avenue, Hemel Hempstead, HP2 7DE, United Kingdom.
Website means the content of the website located at the domain name(s), and all copyrights forming the website operated by 'Us' as registered under the domain name www.vanarama.com
You / Your means the person or business for whom Vanarama has agreed to perform the Services.
In these Terms, any phrases introduced by the terms "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms or the generality of the related general words.
2. Our services
2.1. We will assist you to source the Goods for you and at your request introduce you to a Lender who will enter into a Finance Agreement with you in respect of the hire or lease of those Goods. Please note, we are not a lender. Vanarama is authorised and regulated by the Financial Conduct Authority (FCA) as both a credit intermediary and insurance intermediary, under registration number (630748). Please click here for further information. Vanarama is also a broker member of the British Vehicle Rental and Leasing Association (BVRLA) and is licensed for credit brokerage under the Consumer Credit Act 2006.
2.2. We do not offer a whole market option for consumer credit but we can introduce you to a select panel of Lenders and Manufacturers who offer a range of products. We can work with you to find one that suits your needs and requirements.
2.3. So that we can provide you with our Services, we may request certain information from you and where such information is required, we will contact you using the contact details you have provided. Please provide us with all information we request and co-operate fully with us to allow us to do our job. Vanarama will not assume any liability for any non-performance or delays as a result of you not providing the information that we asked you for.
2.4. You are responsible for any fines and charges incurred in respect of the Goods while they are in your possession.
2.5. You have certain legal rights, as a Consumer, in relation to any Services not carried out with reasonable care and skill. Nothing in these Terms will affect these legal rights. Further advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
3. Quotation(s)
3.1. We will provide you with a Quotation in relation to the Finance Agreement a Lender may be prepared to enter into with you. The Quotation will not cover anything not previously referred to including any extras, options, or any other requirement you fail to adequately describe to us. Finance will always be provided subject to status and credit searches.
3.2. You expressly agree to notify us if you have negotiated any terms with a Manufacturer or any other party which will affect the Quotation being provided to you.
3.3. We are not a party to any Finance Agreement you enter into with a Lender which will be subject to separate terms and conditions.
3.4. The Quotation is provided for illustrative purposes only. Vanarama reserves the right to withdraw any Quotations provided for any reason and at any time. This includes, but is not limited to, a change in costs, manufacturer’s prices, maintenance prices, and a change in any residual value.
4. The Goods
4.1. We will try our best to match the Goods to your requirements as accurately as possible but it may not always be possible. With this in mind, please check your chosen Goods specifications set out in your Order confirmation to ensure all your requirements are met – we are always happy to answer any questions you have on this.
4.2. An additional maintenance option is available for most vehicles which form part of the Goods. Where maintenance has not been opted for it is your responsibility to ensure the vehicle is maintained within the manufacturer's guidelines at an approved garage (approved garage is defined as a VAT-registered garage that uses genuine manufacturer parts).
4.3. We sometimes have Pre-Registered vehicles for customers to select. Customers will be made aware if the vehicle which is included in the Goods is a pre-registered vehicle. For the avoidance of doubt, pre-registered vehicles are not used vehicles, they have been registered by the dealer. The Manufacturer's warranty on a pre-registered vehicle will run from the date of registering and not from the date of delivery. Similarly, MOTs will need to be carried out 3 years from date of registration. On some contracts the vehicle tax will run from the date of registration. For lease agreements you will have Road Tax covered for the full term of your agreement regardless of whether the vehicle which is included in the Goods is pre-registered or not.
4.4. All diesel vehicles have Diesel Particulate Filters (DPFs), this is a part of the engine designed to reduce emissions which has specific requirements. For more information on what this means to you please see your vehicle's handbook for further instructions.
4.5. Some diesel vehicles use AdBlue, a solution that reduces emissions, there will be a filler cap on your vehicle to top this up. This does not form part of a maintenance agreement and is your responsibility to maintain. For more information on what this means to you please see your vehicle's handbook for further instructions.
4.6. Any images and/or videos of the Goods on our website, or any other literature from us, are for illustrative purposes only. Similarly, any vehicle specifications and features are provided by the Manufacturers directly. Whilst we will make every effort to ensure that the information we divulge both displays and describes the Goods accurately, Goods may vary slightly in depiction. We cannot guarantee that your device's display settings or any printed pictures accurately reflect the Goods being offered and we cannot assume liability for any costs or losses suffered or incurred by you arising from any reliance or use of information that may be provided on our website or any of our materials from time to time. Please refer to our website Terms of Use above for further information on the terms governing your use of our website.
5. The Order
5.1. Should you wish to place an Order with us, our sales representative and website can guide you through the steps required to fulfil your requirements. Should we be unable to supply you with the Goods and/or Services set out in your Order, we will not be able to process your Order and will notify you of this.
5.2. When we have accepted your Order we will issue you with written acceptance of it and the Order number assigned to it. Please quote this Order number in any following correspondence with us.
5.3. When we have sourced the Goods for you, your Order details will be shared with our select panel of Lenders to enable them to determine whether they may enter into a Finance Agreement with you.
5.4. Should you wish to make any changes to your Order, please contact us using the 'Contact us' section of these Terms. If such changes can be accommodated by us, we will look to fulfil these. This may impact the timing of supply, or anything else which is required as a result of your request to change. We will always obtain your explicit confirmation to determine whether you wish to proceed with such changes. Should any changes, or any consequences as a result of making such changes, be unacceptable to you, you may decide that you wish to cancel the contract. Should you wish to cancel an Order before it has been fulfilled, please refer to the section under 'Your cancellation rights as a consumer'.
6. Finance agreement
6.1. Please note, Finance Agreements are always subject to status and guarantees may be required.
6.2. You accept that any finance package being quoted to you has been selected by you and is in reliance to your own skills and judgement. Vanarama can only provide general advice with regards to the various finance packages on offer. We are not privy to information which might materially affect the suitability of any specific financial package being offered to you and we cannot provide any financial advice in this regard. We recommend that you consult with an independent financial or tax advisor, accountant, or another qualified professional prior to making any financial decision.
6.3. When a finance application is received from you, your personal information and/or business information will be disclosed to a select panel of Lenders for the purpose of considering your finance application. You guarantee the accuracy and authenticity of all information and all documents you provide in this regard. The Lender will then use the information provided to carry out a Credit Check.
6.4. In order to assess your finance application for finance, the Lender may use an automated process called credit scoring which is a statistical analysis method used to assess your creditworthiness and the affordability of the Finance Agreement. Should your application for finance be declined as a result of this automated technique, your application may be reviewed manually upon request.
6.5. Any information and documents provided by you for the purpose of your finance application, will be used by the Lender to carry out searches with credit reference agencies. Please note, a record of these searches will be kept and may be used by other lenders in accessing applications from you and/or other members of your household for credit in the future. The Lender will also conduct checks with fraud prevention agencies in order to detect and prevent fraud. Further information on this, including details about your rights, can be found in our Privacy Policy.
6.6. When a finance application is received from a business, information may be sought by both Credit Reference Agencies and Fraud Prevention Agencies relating to the company's Directors, Partners, or Principal, as individuals. Please ensure you are authorised to disclose any such information about any of the guarantors, co-applicants, or other persons referred to us by you in connection to any finance application. Please also ensure you have the relevant authority to authorise the Lender to search and record information at Credit Reference Agencies about you, and each guarantor or co-applicant. Please note, an association which links the financial records of each party referred to will be formed at the Credit Reference Agencies.
6.7. For the sole purpose of assessing your finance application, the Lender may disclose to us any relevant information that they may currently hold regarding you, a guarantor, or co-applicant.
6.8. For Vanarama or any Lender to comply with relevant regulations and applicable legislation for the prevention of money laundering and fraud, you expressly agree to, at any time and on demand, conform to any request(s) made by either party.
7. Variations to these terms
7.1. From time to time, these Terms may be revised by us. Circumstances which give rise to such changes include, but are not limited to, changes in any applicable laws and regulatory requirements and any changes which require us to implement minor technical adjustments and improvements e.g. to address a safety issue.
8. Collection, delivery, and delivery charges
8.1. Prior to delivery of the Goods we are required by Lenders to show proof of insurance on the vehicle which is part of the Goods. In these instances, the finance applicant will need to be seen on the certificate either as main policy holder or as a named driver.
8.2. Please note, delivery timescales and delivery charges will vary dependent on the availability of Goods and your geographical location. Delivery timescales may also be impacted by Events Outside Our Control. On delivery, the vehicle mileage will be added to your delivery note.
8.3. Delivery of Goods shall be completed when either the Goods are delivered to the address you provided to us. Should there be a failed attempt at delivery because no one was at the premises to take receipt of the delivery, we will leave a note to state this. The delivery will then need to be re-arranged.
8.4. You are responsible for the Goods when they are delivered to you. We may need to deliver the Goods at different times because of operational reasons or shortage of stock. You will not be charged additional delivery costs for this unless you expressly ask us to deliver the Order in instalments in which case you may be charged additional delivery costs.
8.5. On delivery of the Goods we hope everything is as ordered. On the rare occasion that is not the case, please detail the issues on the delivery note and contact us immediately. We are not able to accept any liability for damage that would be reasonably visible on delivery but not detailed on a delivery note.
9. Excess Mileage and Fair Wear and Tear
9.1. Your Finance Agreement will set out any excess mileage charge and provisions in relation to fair wear and tear. If the Goods are retained by you at the end of the term of the Finance Agreement, excess mileage charges along with Fair Wear & Tear conditions are not applicable, but usage of the Goods will affect its residual value.
10. Mid-Contract Adjustments and End of Contract
10.1. We have a dedicated team for mid-contract adjustments of the Finance Agreement you enter into with the Lender, along with an End of Contract team who will provide you with your options.
10.2. We will facilitate mid-contract adjustments (e.g. increasing mileage allowance) between you and the Lender throughout the term of your agreement where possible, in line with the Finance Agreement terms and conditions.
10.3. Unlike other brokers, we do not charge an administration fee for these adjustments.
11. Non-Payment – Important Information
11.1. Non-payment of the sums due under the Finance Agreement and default will severely affect your credit rating and may result in the Goods being repossessed by the Lender and or action being taken via the County Courts. The way you conduct your agreement is registered with Credit Reference Agencies and therefore any default could severely affect your chances of being accepted for credit in the future.
12. Price and payment terms
12.1. Prices quoted for personal leasing include VAT, with VAT always charged at the standard prevailing rate.
12.2. Prices quoted for business leasing exclude VAT, with VAT always charged at the standard prevailing rate.
12.3. Some Lenders may charge an administration fee to set up your agreement.
12.4. We will receive a commission or other benefits from the Lender should you decide to enter into an agreement with the Lender we have introduced you to. Please contact us if you want to know how much that commission payment is.
12.5. Initial rentals under Finance Agreements are usually taken from your account 7-10 days after delivery by Direct Debit. All subsequent rentals will be taken monthly following that first payment. Some Finance Agreements will require the initial rental to be paid prior to delivery, you will be made aware in advance if this applies to your order.
13. Faulty Goods
13.1. Nothing in these Terms will affect your legal rights, as a Consumer, if goods are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
14. Ownership of the Goods
14.1. For lease agreements, please be advised that you will not own the Goods at the end of your contract; the Lender is the registered owner and keeper of that vehicle which is part of the Goods. You must not sell it.
15. International delivery
15.1. Not all the Goods and Services seen via our website are available in all geographical locations or available to all customers. Vanarama reserves the right to determine availability.
15.2. If you choose to enter our website and your country of residence is outside of the United Kingdom, you are advised that it may not be legal in that jurisdiction for you to access or use the facilities available to you on our website and the legal requirements of that jurisdiction may prohibit you from dealing or otherwise transacting with us.
16. Events Outside Our Control
16.1. Vanarama will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control.
16.2. If events outside our control take place and this affects the performance of our obligations to you: 16.2.1. we will contact you as soon as reasonably possible to notify you; and 16.2.2. our obligations will be suspended. The time for performance of our obligations will be extended for the duration of such event outside our control. Where an event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after such event outside our control is over.
16.3. Should you choose not to proceed with your Finance Agreement if an Event Outside Our Control takes place, please refer to the section under 'Your cancellation rights as a consumer' or to the terms of the Finance Agreement.
17. Returns Policy
17.1. You may have the right to cancel or withdraw from your Finance Agreement. Please check the terms and conditions of it. In addition, you have the right to return the Goods to us up to 30 days after delivery of it to you. The vehicle which is part of the Goods must have a maximum of 50 miles over the delivery mileage (as per the delivery mileage stated on the Delivery Acceptance Note) on the clock.
17.2. The Goods will be inspected to BVRLA Fair Wear and Tear standards although each Lender has their own set of guidelines. You will be liable for any damage not covered by your Lender’s fair wear & tear guidelines.
17.3. For more information on our returns policy, click here.
18. Your cancellation rights as a Consumer
18.1. Please note, the provisions in this section ('Your cancellation rights as a Consumer') of these Terms only apply if you are a Consumer.
18.2. In addition to our Returns Policy, you may have the right to withdraw from the Finance Agreement or to cancel the Finance Agreement. Your rights and the relevant time-limits within which you may exercise those rights, will be set out in the Finance Agreement.
19. Our cancellation rights
19.1. We may have to cancel an Order for any Goods and/or Services prior to the Finance Agreement being entered into by you.
19.2. We shall promptly tell you if this happens because of an Event Outside Our Control or due to the unavailability of Goods, or in the case of Services, any unavailability of key personnel or key materials without which we cannot provide our Services.
19.3. Please note, if we need to cancel an Order for the reasons listed above and you have made any payment to us in respect of Goods and/or Services that have not been provided or delivered to you, you will be reimbursed for such amounts without interest.
20. Manufacturer’s warranty
20.1. A Manufacturer's warranty is in addition to your legal rights, as a Consumer, in relation to any vehicle that may be deemed faulty or not as reasonably described. Should you need any advice about your legal rights, your local Citizen's Advice Bureau or Trading Standards office may be able to help.
20.2. Where applicable, the terms and conditions of the Manufacturer's warranty will be provided upon request or can be obtained directly from the Manufacturer.
21. Promotional offers
21.1. From time to time, we may present you with promotional offers. Terms and conditions for such promotions will be made available to you at your request and in all instances, will be published on our website.
22. Jurisdiction and governing law
22.1. Our Terms shall be governed by and construed in accordance with the laws of England and Wales.
22.2. Any disputes arising out of or relating to the use of the Website shall be subject to the jurisdiction of the courts of England and Wales except where the customer is a consumer in which case any dispute will be resolved in the court for the place where they are living.
22.3. The Website and any associated Terms are intended for the use of customers in the United Kingdom only. If any of these Terms should be found to be unlawful, invalid, or otherwise enforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted, to the extent necessary, and all remaining Terms shall remain in full force and effect. Nothing in these Terms shall affect your statutory rights.
23. Link to privacy policy and cookies policy
23.1. The privacy of your personal data is important to us and we are committed to protecting your information and privacy. For details of how we process your personal data, please refer to our Privacy Policy and Cookies Policy, which forms part of these Terms. All information gathered from you in connection with your payment for such Services will be maintained in accordance with all applicable Policies identified in these Terms.
24. Contact us
24.1. If you require any further information from us, wish to make a complaint about our service, or need to report any defect with the Goods, please contact our Customer Support Team using our contact details below where we shall endeavour to answer your queries or help to resolve any complaint or matter as soon as possible. Please note, calls may be monitored or recorded for quality assurance and training purposes.
Registered Office Address:
Vanarama Maylands Avenue
Hemel Hempstead
HP2 7DE
United Kingdom
Telephone Number: 01442 838 192
Email Address: CustomerSupport@autorama.co.uk
25. Making a complaint
25.1. Should you wish to make a complaint, please contact us using the 'Contact us' section of these Terms. If anything is unclear or if you are not happy with the way we have handled your complaint, please do contact us to let us know and we shall endeavour to answer your queries or help to resolve any complaint or matter as soon as possible.
25.2. For our full Complaints Procedures please click here.
25.3. If you are still unhappy and have received a final response letter from us, you may ask for a review from the Financial Ombudsman Service (FOS). You can use the details below to contact them and find out about how to use the service.
Office Address: Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone Number: 0800 023 4567 (from a landline) 0300 123 9123 (from a mobile)
Email Address: complaint.info@financial-ombudsman.org.uk