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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5201 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 2nd February 2010 - 5/5 stars

good overall service

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said on 2nd February 2010 - 4.7/5 stars

Once ordered I had to contact you as to when the vehicle eould arrive after the due date. I was informed of a delay but still had to chase for delivery. Staff were helpful as this was Nissans fault but communication could have been better. I would recomend you to others as overall the experience was good.

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said on 2nd February 2010 - 3.9/5 stars

Overall a pretty good service

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said on 2nd February 2010 - 5/5 stars

Excellent service from start to finish. Gary was superb at dealing with my enquiry and sent me some great information via email and post and the text message updates are a brilliant idea.

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said on 2nd February 2010 - 3.9/5 stars

Very Good over the phone/internet

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said on 1st February 2010 - 5/5 stars

Absolutely fantastic team who couldnt do enough to meet my needs and help out with my purchase. Andrew was a great guy to deal with and Mags is one hell of a member of the team constantly keeping me in the loop,oh and lauren was always heard in the background too helping out. Overall a first rate service.

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said on 1st February 2010 - 4/5 stars

Overall very satisfactory at present

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said on 30th January 2010 - 4.3/5 stars

Very good. Helpfull and polite.

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said on 30th January 2010 - 5/5 stars

your service & advice were fantastic from start to finish. the price of the vehicle was as advertised with no hidden extras,like you get from other sites.your sales team were prompt calling back when ever they had missed a call due to being busy with other clients. many thanks lee bates

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said on 26th January 2010 - 5/5 stars

Very good service

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said on 18th January 2010 - 5/5 stars

It makes a nice change to deal with a firm that knows what its talking about and then does exactly what it says.Service First Class! Thank you, Craig CB JOINERY.

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said on 18th January 2010 - 4.9/5 stars

Very responsive and friendly.

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said on 15th January 2010 - 4.7/5 stars

The only downside to using PickupTrucks Direct was distance, as the company is 130 miles from where I live. It took me over a year to make my decision but each time i checked there was no impatience or any sense I was wasting anyone's time. If I was being hypercritical the fact that the first salesman I used (RICHARD BENNETT) was fired for "borrowing" customer names and details is something I still remember, but the upside of that is the first I knew of it was the announcement that he had been removed for this and I have not had any email or anything else from him since then. All in all, a very good company to deal with, and a friendly, straightforward, no-nonsense service.

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said on 15th January 2010 - 5/5 stars

i have not got the truck yet but so far i am very pleased with the service

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said on 15th January 2010 - 4.6/5 stars

I thought your service was fast professional and promt

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said on 15th January 2010 - 5/5 stars

I think your service is very good and your website very informative and the information in detail over your company, Andrew Causer was very helpful in getting the pickup I required for my business needs.

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said on 15th January 2010 - 5/5 stars

excellent

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said on 15th January 2010 - 4.7/5 stars

very pleased have already passed your details on to 2 of my colleagues

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said on 15th January 2010 - 4.3/5 stars

We have 2 pick up trucks sourced via you.We were offered and accepted a special deal for 2 Mazda BT50's. This was a great deal and we are delighted. We would like to replace both vehicles at the end of the 3 year terms. We are currently looking into adding another pick up to our fleet. Unfortunately there are no deals available at this time. We will have to review the situation nearer the time our vehicles are due for replacement. Your service to date has been first class.

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said on 15th January 2010 - 4.7/5 stars

My contact kept me informed of progress along the way and the delivery was on schedule.

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said on 15th January 2010 - 4.6/5 stars

Fast and efficient service with the truck being to the spcification I wanted.

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said on 15th January 2010 - 5/5 stars

vey clear and straight forward to the point that main dealers were puzzled by your deal

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said on 15th January 2010 - 4.9/5 stars

top rate from initial enquiry to completion

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said on 15th January 2010 - 5/5 stars

very good

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said on 14th January 2010 - 4.3/5 stars

Great company returned calls and followed up on any requests

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