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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 4883 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 17th March 2018 - 4.7/5 stars

Great happy

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I leased my new Vauxhall Vivaro L2 because... Work

said on 17th March 2018 - 4.9/5 stars

great service

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I leased my new Nissan Navara because... works well for buisnes

said on 16th March 2018 - 5/5 stars

Excellent! Corey was very good at handling confusion over excess mileage

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I leased my new Volvo Xc90 Estate because... easier,cheaper

said on 15th March 2018 - 5/5 stars

Every person who works for Vanarama are polite, courteous and extremely helpful.

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I leased my new Kia Sportage Estate because... Beneficial for my family.

said on 15th March 2018 - 5/5 stars

very good service all round

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I leased my new Citroen Relay 35 Heavy L4 because... just so easy

said on 15th March 2018 - 4.7/5 stars

Great service from Vanarama, particularly from Ollie Tombs and Debbie Davis who answered all of my queries quickly and efficiently.

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I leased my new Jaguar Xf Sportbrake because... More affordable than purchasing and allows a new vehicle every few years

said on 15th March 2018 - 5/5 stars

Absolutely top notch!

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I leased my new Citroen Dispatch M because... Ease of purchase. New van instead of some old battered thing we would need to spend more money on to keep on the road!

said on 15th March 2018 - 5/5 stars

Brilliant ! All staff were enthusiastic from start to finish !!!

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I leased my new Audi A3 Sportback because... It was a good deal !!

said on 14th March 2018 - 5/5 stars

Everyone I spoke to was very professional and knowledgeable. Such an easy and straightforward process from start to finish. Always answered the phone in a timely manner, any questions how big or small were never a problem.

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I leased my new Land Rover Discovery Sport Sw because... Had a company car for 12 years and chose to go with car allowance, good value and piece of mind

said on 14th March 2018 - 5/5 stars

made everything very easy and all staff very helpful from initial talk with tom swift

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I leased my new Ford Transit Custom 270 L1 Fwd because... hassle free driving

said on 14th March 2018 - 4.6/5 stars

The service was helpful and professional

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I leased my new Peugeot Boxer 335 L3 because... Peugeot Boxer L2H3 Professional

said on 13th March 2018 - 4.6/5 stars

Good service as usual, Andy was good at getting back to us and was knowledgable when we asked questions on different lease arrangements.

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I leased my new Nissan Navara because... Eases cash flow and gives us vehicles that A) Look professional in front of clients B) Require little maintenance C) Prove reliable to our work force lowering the stress that older vehicles give

said on 13th March 2018 - 5/5 stars

Excellent service, thank you. Appreciate there were some issues with your supplier, however this was overcome efficiently. Kind Regards Simon Wilkinson

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I leased my new Mitsubishi Outlander Estate because... Company Policy

said on 13th March 2018 - 5/5 stars

So helpful, I spoke to quite a number of staff and all very pleasant/ helpful. My car arrived quicker than I expected with no problems. I really have no negatives to report.

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I leased my new Fiat 500 Hatchback because... At my age I think it’s good to know how much is going out each month. I feel leasing will take the pressure off me with the maintenance of the car.

said on 13th March 2018 - 5/5 stars

Everybody I dealt with was very clear, helpful and easy to speak to. Very professional.

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I leased my new Ford Transit Custom 270 L1 Fwd because... Advice from my accountant.

said on 12th March 2018 - 4.9/5 stars

Very helpful and knowledgeable.

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I leased my new Mercedes-Benz Vito Long because... Needed van for work

said on 12th March 2018 - 5/5 stars

Thought Tom was very knowledgeable and great to talk to.

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I leased my new Ford Transit Connect 200 L1 because... Better van for less money

said on 11th March 2018 - 5/5 stars

Efficient, friendly and very competitiv. 5 stars

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I leased my new Skoda Superb Estate because... Financial transparency & can hand the car back at the end of the lease

said on 10th March 2018 - 4.9/5 stars

Excellent service from start to finish.

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I leased my new Vauxhall Astra Hatchback because... Because I thought it was great value for money.

said on 9th March 2018 - 4.9/5 stars

I made an initial enquiry where I spoke to Dominic. Very pleasant guy that guided me through the service suitable for me, pricing and vehicle options. There was no pressure at all. I needed a bit of thinking time as this is the first time I've leased a van. He called me back exactly when I asked him to several days later. Still no pressure or any hard sell. From here I felt comfortable and reassured at using Vanarama. I was kept informed throughout the process right up to being given a vehicle delivery date. Unfortunately it went slightly wrong from this point. I waited in all day but by 3.30pm there was no sign of the van and no contact from anyone. I contacted Vanarama and spoke to Ian Carter. He investigated and called me back a couple of times and it was found that Peugeot never received the delivery request. Ian was very sympathetic at my wasted day, inconvenience, and loss of earnings (I'm self employed). He quickly returned with a delivery date which was convenient for me and Peugeot. He also changed the insurance start date for the revised day at no cost to me. I'm very pleased with how the issue was dealt but he did promise me that the van would be delivered with a full tank of petrol as a goodwill gesture....but it sadly wasn't. I did email you Ian but no response. Minor let down I'm afraid. A week later I received the van. Very good. I was informed the day before delivery and again on the morning of delivery. To date I have been given all my necessary documents inclusing free tool insurance for three months, and information on RAC cover. I haven't been given any information on vehicle servicing (my lease includes vehicle service) so I have no idea what happens when the van needs a new tyre or it requires a service etc. Generally a great service with a little hiccup in the middle.

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I leased my new Peugeot Partner L1 because... Because I hear lots of positive reasons for leasing over buying. Plus it means I can have a brand new van which always reflects well with customers.

said on 9th March 2018 - 4.9/5 stars

Ease of ordering process

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I leased my new Mercedes-Benz A Class Hatchback because... No fuss and able to hand the car back at the end of the lease term

said on 8th March 2018 - 5/5 stars

I don't usually bother with feedback but just had to to say a massive thank you to Ollie Tombs. From the get go he has helped answer questions or queries I've had, responded promptly and always called back when he said he would (which just never seems to happen with a lot of companies). It was also brilliant to be able to deal with just one person rather than being passed around to lots! Ollie is a total asset to Vanarama and I will be recommending people to go to him should they wish to go down the leasing route. Thanks Ollie

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I leased my new Ford Transit Custom 290 L2 Fwd because... .......

said on 8th March 2018 - 5/5 stars

Excellent

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I leased my new Volkswagen Crafter Cr35 LWB because... Buisnes reason

said on 8th March 2018 - 5/5 stars

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said on 8th March 2018 - 5/5 stars

Excellent, seamless from start to finish, thank you.

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I leased my new Mercedes-Benz A Class Hatchback because... Our company car scheme was terminated and we were provided with a cash allowance instead. I did not want to purchase a car and have a depreciating asset.