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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5017 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 15th January 2018 - 5/5 stars

Service is excellent, vehicle is brilliant, very pleased.

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said on 15th January 2018 - 5/5 stars

Friendly professional service from all involved.

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I leased my new Citroen Relay 35 Heavy L4 because... Cash flow.

said on 14th January 2018 - 5/5 stars

Great service would recommend to anyone who is looking for a van.

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I leased my new Volkswagen Crafter Cr35 LWB because... Keep my costs down after starting a new business

said on 12th January 2018 - 4.9/5 stars

Very good.

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I leased my new Volkswagen Transporter T30 SWB because... financial works out best for the business

said on 12th January 2018 - 3.9/5 stars

Initial conversations very good, the deal I got was a great deal but it wasn't the vehicle I really wanted. I have a Long Wheel Base and I wanted a Short Wheel Base, I felt that I didn't have a choice about what vehicle I could have, and colour choice was very limited. This is probably linked to being the end of the year and you trying to close the year with as few vehicles as possible - that was my perception. I'm also a new business, so arranging commercial vehicle hire is very new to me and so I was taking the advice given to me. The final stages when documentation required signing, this was problematic. Leaseplan's online service was not reliable and documents were lost, not accessible or not passed on to yourselves, which caused delays. Great system once working correctly!

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I leased my new Vauxhall Vivaro L2 because... As a new start up business, cashflow is crucial and leasing helped with budgeting.

said on 11th January 2018 - 4.9/5 stars

Patrick has been very helpful from start to finish as have every other person I have dealt with.

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I leased my new Vauxhall Vivaro L2 because... It suites the needs of my business

said on 11th January 2018 - 5/5 stars

Exceptional service was kept updated on the progress of my vehicle the whole way through the process, by efficient and polite staff members.

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I leased my new Mitsubishi L200 LWB Lb because... much easier than buying a vehicle.

said on 11th January 2018 - 5/5 stars

Good.

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I leased my new Mercedes-Benz CLA Class Coupe because... Certainty of monthly cost

said on 11th January 2018 - 4.9/5 stars

From start to finish our account manager has been great and all his colleagues that we have dealt with have been really helpful. The only downside is that to date we (myself & Liam) have not received either our Amazon voucher or our Topps Tiles points. Our Acc manager has contacted your marketing people but nothing from them to date.

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I leased my new Vauxhall Vivaro L2 because... Appears to be more beneficial then purchasing.

Vanarama's Response: "Hi Gordon, thanks for leaving your feedback on our site. With regards to your Amazon Voucher and your Topps Tiles voucher, I will make sure I get this all sent out to you. Sorry for the inconvenience. Have a lovely weekend."

said on 11th January 2018 - 4.9/5 stars

Excellent service as always. The only thing that disappoints me is that the prices on your website bear no resemblance to the actual deals struck. We bought a new van yet the monthly cost is quite a bit higher than your website would suggest. I know there are variables such as mileage, ply lining etc that will change the cost but this always seems to have a much greater effect than expected.

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I leased my new Ford Transit Connect 240 L2 because... Keep cash flow sensible

said on 10th January 2018 - 4.9/5 stars

Made it very easy for me to get a new car delivered to my home.

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I leased my new Fiat 500 Hatchback because... Advantage of having brand new car with minimal initial layout and manageable monthly payments.

said on 10th January 2018 - 5/5 stars

First class. If only BT and the like were as customer focused!

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I leased my new Mitsubishi L200 LWB Lb because... Wished a purchase at end of agreement, did not want to tie up valuable capital.

said on 10th January 2018 - 4.3/5 stars

Very friendly and positive. I was kept in the loop the whole way.

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I leased my new Citroen Berlingo L1 because... Cashflow

said on 9th January 2018 - 4.6/5 stars

Very pleased with overall service from Vanarama.

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I leased my new Ford Ranger because... It is cheaper than hire purchasing same vehicle

said on 9th January 2018 - 4.6/5 stars

Very good, I had to chase a couple of times to find out what was going on.

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I leased my new Land Rover Range Rover Evoque Hatchback because... Ease and castle free for the company, set price, hand back in 3 years and get a new one

said on 8th January 2018 - 4.9/5 stars

Very good service, Alexandra Keys was most helpful on both occasions.

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I leased my new Ford Focus Hatchback because... It was the best deal available on both occasions.

said on 8th January 2018 - 5/5 stars

Vanarama has always been great on price but Hayley has always helped with all the purchases of our company and it nice to build a relationship with an actual person.

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I leased my new Land Rover Range Rover Sport Estate because... tax purpose

said on 8th January 2018 - 5/5 stars

I found it incredibly useful being updated at every stage and made the process a very pleasant experience.

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I leased my new Volkswagen Golf Hatchback because... Easier forecasted outgoings

said on 7th January 2018 - 4.1/5 stars

Very good.

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I leased my new Vauxhall Vivaro L2 because... Van

said on 6th January 2018 - 5/5 stars

Excellent.

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I leased my new Vauxhall Vivaro L2 because... Convince

said on 6th January 2018 - 5/5 stars

Each individual and the service overall were very professional.

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I leased my new Nissan Qashqai Hatchback because... For overall control of motoring costs and economics against buying a new vehicle attracting depreciation

said on 5th January 2018 - 4.7/5 stars

Some information wasn’t provided I had to ask for instance when direct debit will be coming out but it’s a minor.

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I leased my new BMW 2 Series Active Tourer because... Affordable

said on 5th January 2018 - 4/5 stars

The service was good but would have preferred one person to deal with.

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I leased my new Land Rover Range Rover Evoque Hatchback because... Easier cash flow

said on 4th January 2018 - 3.3/5 stars

Very good although sometimes slow in keeping me updated I had to chase a couple of times to get delivery date. After delivery has been poor have a issue with leake in boot which still as of yet has not been solved and this means I have a truck that boot gets soaked and I am unable to use. This should have been rectified by now.

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I leased my new Mitsubishi L200 LWB Lb because... More beneficial and less worries with maintaining a vehicle as it’s brand new

said on 4th January 2018 - 4.6/5 stars

Excellent customer service, however being more honest or realistic about delivery dates would be appreciated in the future. Its no point talking about 2 weeks turn around when this is not going to happen!

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I leased my new Vauxhall Vivaro L1 because... Cash flow