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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 4883 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 14th July 2016 - 5/5 stars

Helpful and 1st class.

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said on 14th July 2016 - 4.6/5 stars

Very professional.

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said on 13th July 2016 - 5/5 stars

Great.

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said on 13th July 2016 - 5/5 stars

The staff were really friendly and would always go the extra mile to help. I am more than happy with your service and a thumbs up for Conor.

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said on 13th July 2016 - 5/5 stars

Excellent throughout the entire process, cannot fault any of your team.

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said on 13th July 2016 - 5/5 stars

Awesome!

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said on 13th July 2016 - 4.9/5 stars

Overall I was happy with the service.

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said on 13th July 2016 - 5/5 stars

Your service was as good as promised.

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said on 13th July 2016 - 5/5 stars

Fantastic company - first class service from beginning to end. Received my van in perfect condition. The Ford Transit Custom van is awesome. I even gave the delivery guy a lift down to the train station to get him on his way home. I'm looking to lease a car next from Vanarama Cars. Many thanks!

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said on 13th July 2016 - 4.4/5 stars

Sam and the other staff I dealt with were superb, unfortunately Ford delivered the wrong car, once to you and a second time to me.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Simon Sheppard, many thanks for taking the time to give us your feedback. Thanks to that we are in the process of creating roles within the business that can focus on working closely with our colleagues outside of Vanarama to ensure that the best level of communication and service is obtained for our customers. I hope that you are enjoying your Ford Kuga, and please be assured that our dedicated team are here to support you whenever you need. Kind regards, Dominic Tutton.

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said on 13th July 2016 - 5/5 stars

I found the process, from start to finish, to be both friendly and professional. There was someone on hand to answer my questions no matter how trivial. Excellent service all round. Thank you.

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said on 11th July 2016 - 4.4/5 stars

Service was good overall and I was pleased with the deal.

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said on 11th July 2016 - 5/5 stars

Excellent.

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said on 11th July 2016 - 3.6/5 stars

Brilliant.

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said on 11th July 2016 - 5/5 stars

First class service from start to finish.

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said on 11th July 2016 - 4.4/5 stars

Good friendly service. Found the best deal that suited my requirements.

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said on 11th July 2016 - 4.9/5 stars

A very efficient and professional service. Highly recommended!

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said on 11th July 2016 - 5/5 stars

Very helpful, knowledgeable and nice people to deal with.

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said on 11th July 2016 - 5/5 stars

Very professional from start to finish.

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said on 11th July 2016 - 5/5 stars

Very good, friendly but professional.

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said on 11th July 2016 - 5/5 stars

Hassle free from start to finish. Excellent.

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said on 11th July 2016 - 5/5 stars

Very clear and efficient. You actively kept me informed. You also dealt with a minor problem (no roof rack) very well. Probably the best customer service I have ever had. I didn't have to make an issue of it, you were on it! Small things like this make a big impression.

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said on 11th July 2016 - 5/5 stars

Excellent. Joe was superb. Top sales agent.

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said on 11th July 2016 - 4.3/5 stars

Good overall service.

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said on 4th July 2016 - 5/5 stars

Can't fault it.

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