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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 4th October 2016 - 4.9/5 stars

Really good.

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I leased my new Ford Ranger Diesel Pick Up Double Cab Wildtrak 3.2 Tdci 200 Ranger because... Cost

said on 4th October 2016 - 5/5 stars

I thought from start to finish you made the process really easy. The process went flawlessly. Thanks.

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I leased my new Peugeot Boxer 335 L3 2.0 BlueHDi H2 Professional Van 130ps Boxer 335 L3 because... I leased as it was the best choice for my business and was a good cost to keep my overheads low.

said on 4th October 2016 - 5/5 stars

Friendly and professional.

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I leased my new Mercedes-Benz Citan Long Diesel 109CDI Van Citan Long because... Convenience

said on 4th October 2016 - 4.7/5 stars

Very good & professional. Will use again.

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I leased my new Ford Transit Connect 200 L1 1.5 TDCi 120ps Limited Van Transit Connect 200 L1 because... Cheaper option rather than finance lease

said on 4th October 2016 - 5/5 stars

Top quality and professional service from start to finish!

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I leased my new Mitsubishi L200 Lwb Lb Diesel Double Cab DI-D 178 Warrior 4WD L200 LWB Lb because... Convenience and best fit for the business...

said on 4th October 2016 - 4.1/5 stars

Very efficient, sometimes too efficient.

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I leased my new Nissan Qashqai Hatchback 1.5 dCi N-Connecta [Comfort Pack] 5dr Qashqai Hatchback because... To enable us to have a higher spec car than we could afford to purchase outright or via other finance mechanisms

said on 28th September 2016 - 5/5 stars

Excellent.

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I leased my new Peugeot Boxer 335 L3 2.0 BlueHDi H2 Professional Van 130ps Boxer 335 L3 because... cheaper option

said on 28th September 2016 - 4.9/5 stars

I was very impressed of the quality of service I have received when I took out a lease vehicle. I couldn't fault Vanarama and have passed their details on to work colleagues.

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said on 28th September 2016 - 5/5 stars

Absolutely brilliant. Danielle always got back in touch straight away as did other colleagues. Would use you again and have recommended you. Thanks.

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I leased my new Nissan X-Trail Diesel Station Wagon 1.6 dCi N-Tec 5dr X-Trail Station Wagon because... Really good deals compared to pcp

said on 28th September 2016 - 4.1/5 stars

Fairly easy to deal with.

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I leased my new Nissan Juke Diesel Hatchback 1.5 dCi Tekna 5dr Juke Hatchback because... Could not to afford to buy at this time.

said on 28th September 2016 - 4.6/5 stars

Very good.

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I leased my new Nissan X-Trail Diesel Station Wagon 1.6 dCi N-Tec 5dr [7 Seat] X-Trail Station Wagon because... Thought it would provide better value for our needs or new vehicle to carry grandchildren with no ongoing worries that come with vehicle ownership

said on 28th September 2016 - 4.6/5 stars

Really friendly and helpful no matter who I was speaking to. I was given good advice and everything seemed to just run smoothly.

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I leased my new Kia Sportage Estate 1.7 CRDi ISG 3 5dr Sportage Estate because... Seemed the best option for me.

said on 26th September 2016 - 5/5 stars

Brilliant service at all times.

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I leased my new Vauxhall Mokka Hatchback 1.4T Tech Line 5dr Mokka Hatchback because... A better deal cost wise

said on 26th September 2016 - 3.9/5 stars

Very good all round service. Everyone I spoke to were all very welcoming and helpful.

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I leased my new Vauxhall Insignia Diesel Hatchback 1.6 CDTi SRi Vx-line Nav 5dr [Start Stop] Insignia Hatchback because... Cost and security

said on 26th September 2016 - 5/5 stars

The service I got was professional and so easy from start to finish, Phil was very helpful. Thanks to everyone involved.

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I leased my new Ford Transit Connect 200 L1 1.5 TDCi 120ps Limited Van Transit Connect 200 L1 because... Less hassle than buying someone else's problems.

said on 26th September 2016 - 5/5 stars

Excellent from start to finish.

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I leased my new Peugeot Boxer 335 L3 Diesel 2.0 Bluehdi H2 Professional Van 130Ps because... So I could take advantage of full service plan without the problem of selling or trading in the van at the end of term

said on 26th September 2016 - 4.9/5 stars

I thought the service was very good all in all. I would certainly recommend Vanarama.

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I leased my new Toyota Hilux Invincible D/Cab Pick Up 2.4 D-4D [Nav/Leather] Hilux because... I didn't have to spend so much money up front.

said on 26th September 2016 - 5/5 stars

Excellent service and superb support and communication. I came to Vanarama on a recommendation from a family member and I am pleased to say that I was not disappointed. Exceptional experience from quote to delivery. I will definitely recommend and use Vanarama again when it comes to upgrading my new vehicle at the end of my current agreement.

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I leased my new Vauxhall Corsa Hatchback Special Eds 1.4 Limited Edition 3dr Corsa Hatchback because... Ease and convenience and most effective way to secure a safe, hassle free, economical new vehicle. Also makes the transition to another vehicle a stress free and simple process ( well that's what I am hoping so we will see what happens at the end of the agreement!).

said on 26th September 2016 - 4/5 stars

Very good.

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I leased my new Volkswagen Transporter T28 Swb Diesel 2.0 TDI BMT 102 Highline Van Euro 6 Transporter T28 SWB because... Tax Relief

said on 26th September 2016 - 2.7/5 stars

I got no verbal communication on the type of van or the spec and when I received the van I was disappointed rather than excited.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Christopher, thank you for spending time out of your busy schedule and completing an online review. First off, I would personally like to apologise for the experience you had in regards to the verbal communication with Vanarama and I would like to say thank you for leasing your vehicle, a Peugeot Boxer 335, with us. Please be assured that we are here to help and support you all the way through your leasing agreement. We will surely take your feedback on board which will help us provide exceptional customer service which we always strive for. Thanks to your review we are currently looking at new ways and new technology to ensure that our level of communication is at its very best level for all our customers in the present and future. Please do not hesitate to get in touch with myself or any member of the customer service team if you have any queries or issues in the future. Kind regards, Dominic Tutton.

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said on 21st September 2016 - 4.4/5 stars

Great service, fully satisfied customer, I have no hesitation to deal with you again and if asked I would openly recommend you to anyone.

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I leased my new Audi A6 Diesel Saloon 2.0 TDI Ultra S Line 4Dr S Tronic A6 Saloon because... This is our first venture, not much experience of lease system, lot of scare stories when it come to returning time. Wait and will see in a couple of year time, as saying ALL IS WELL IF THE END IS WELL.

said on 21st September 2016 - 5/5 stars

The service was excellent. It was quick and I was well informed at every step.

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I leased my new Ford Transit Custom 290 L2 Diesel Fwd 2.2 TDCi 125ps Low Roof Limited Van Transit Custom 290 L2 Fwd because... financially it was the best way to go a small capital outlay for a new vehicle.

said on 21st September 2016 - 3/5 stars

The initial service was excellent. Alex was brilliant in explaining all. However, once my custom was caught things didn't go seamlessly. Delivery didn't occur on the day it was meant to, I was not informed that the vehicle would not be delivered and I had to make 3 phone calls to you after 2 promises of callbacks. I wasted a day, there was no thought from yourselves about that. To compensate, I was told that the vehicle would have a full tank of fuel, which it did not! The vehicle was delivered on the following Friday. Again I had time off work for this. Again no thought to compensate. Would I use again or recommend? Not sure. Customer service not good. I do not expect any follow up from this!

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
"Dear Michael, thank you for spending time out of your busy schedule and completing an online review. I would first like to say thank you for leasing your Citroen C4 with us. Then sadly I would personally like to apologise for the experience that you have received from us in regards to not being informed about your delivery not going ahead on the scheduled date and also not receiving call backs when requested. I can confirm the reason for the delayed delivery was due to us having the wrong email address on the system which did not get to the dealer. We are constantly looking at ways to improve the service that we provide. Thanks to your feedback we are currently implementing up-to-date technology to ensure that our levels of communication are at their absolute best. We will surely take your feedback on board which will help us provide exceptional customer service which we always strive for. I hope that you are enjoying all the benefits of your Citroen C4 and please be assured that I am here to assist you with any further queries that you may have. Kind regards, Dominic Tutton.

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I leased my new Citroen C4 Cactus Hatchback 1.6 BlueHDi Flair Edition 5dr [non Start Stop] C4 Cactus Hatchback because... Thought it may be good. Get a good deal. Cost.

said on 20th September 2016 - 5/5 stars

Friendly, very good communication and not pushy in the slightest.

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I leased my new Ford Transit Custom 270 L1 Diesel Fwd 2.2 TDCi 125ps Low Roof Trend Van Transit Custom 270 L1 Fwd because... Fed up of paying out for fixing my 7 year old van. I wanted peace of mind so I could get back to work and not worry about my van breaking down.

said on 20th September 2016 - 5/5 stars

Phil was nothing other than first class.

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I leased my new Volkswagen Scirocco Diesel Coupe 2.0 TDi BlueMotion Tech 3dr Scirocco Coupe because... Manage deprication sensibly.