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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 20th September 2016 - 4.3/5 stars

Excellent.

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I leased my new Ford Transit Custom 290 L2 Diesel Fwd 2.2 TDCi 125ps Low Roof Limited Van Transit Custom 290 L2 Fwd because... Fixed cost motoring

said on 20th September 2016 - 3.9/5 stars

Now I have taken delivery of my vehicle I can say it's fantastic and the deal I had was also as good. My only complaint was that once the deal was completed I found it increasingly difficult to obtain any information or guidance. The delivery team were however very good and did all they could to correct the slight misinformation I was given at the beginning by sales. A very big thank you to Stephanie especially in delivery who was always very helpful and informative.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear James, thank you so much for taking time out of your schedule to send us an online review. I would first like to say thank you for leasing your vehicle, a Mitsubishi L200, with us. Then I would personally like to apologise as you have found it increasingly difficult to obtain information and guidance. We at Vanarama try our utmost best to provide customers with the relevant information and also guide customers accordingly. We will surely take your feedback on board which will help us provide the exceptional customer service which we always strive for. Thanks to your review we are currently looking at new ways where we can still have that personal effect with our customers and at the same time look to grow into a bigger, stronger company for everyone to feel the effect and feel as special as our first ever customer was. We still have a few hurdles for us to jump to get to the finish line, but we believe we can get there with the team we have behind us and at the same time keep those old fashion ways. Please be assured that I and my team are here to assist you with any further queries that you may have about your Mitsubishi L200. Kind regards, Dominic Tutton.

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said on 19th September 2016 - 5/5 stars

Very good, clear information given regarding leasing and very fast service.

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I leased my new Mercedes-Benz A Class Hatchback A160 AMG Line 5dr A Class Hatchback because... Much cheaper plus can change to new car later

said on 16th September 2016 - 5/5 stars

Absolutely brilliant service.

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I leased my new Bmw 2 Series Coupe 218i M Sport 2dr [Nav] 2 Series Coupe because... Good offer.

said on 16th September 2016 - 4.7/5 stars

Fantastic.

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I leased my new Mercedes-Benz A Class Hatchback A160 AMG Line Executive 5dr A Class Hatchback because... .

said on 16th September 2016 - 5/5 stars

Brilliant service, I have recommend Vanarama to a number of friends.

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I leased my new Audi A6 Avant Special Editions 2.0 TDI Ultra Black Edition 5Dr A6 Avant because... I've used pcp for years but never really wanted to keep a car so this was perfect for me

said on 16th September 2016 - 5/5 stars

Brilliant service, all of the advisers were very friendly and professional and dealt with all my enquiries. Delivery was swift and the delivery people were friendly too.

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I leased my new Nissan Qashqai Hatchback 1.5 dCi N-Connecta [Comfort Pack] 5dr Qashqai Hatchback because... Suits my needs and I find a cheaper option

said on 16th September 2016 - 5/5 stars

I thought the service was exceptional.

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I leased my new Mercedes-Benz Vito Compact 114CDI Van Vito Compact because... Because of the deal I was offered

said on 13th September 2016 - 5/5 stars

The service I got from Vanarama was excellent, very informative with no problems what-so-ever.

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I leased my new Peugeot Boxer 335 L3 2.0 BlueHDi H2 Professional Van 130ps Boxer 335 L3 because... So that I didn't have to worry about maintenance or mot's with the van

said on 13th September 2016 - 5/5 stars

Very prompt, fully informed at every step, took delivery of van within 3 weeks of initial contact. Great service.

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I leased my new Mercedes-Benz Citan Long Diesel 109CDI Van Citan Long because... Hassle free motoring

said on 13th September 2016 - 4.9/5 stars

No complaints.

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I leased my new Ford Transit Connect 240 L2 1.5 TDCi 120ps Limited Van Transit Connect 240 L2 because... Rather lease than own

said on 13th September 2016 - 5/5 stars

Fantastic friendly service, with excellent communication throughout.

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I leased my new Skoda Octavia Diesel Estate 2.0 TDI CR SE L 5dr DSG Octavia Estate because... Had previous lease with another company. Value for money compared to purchasing own vehicle.

said on 13th September 2016 - 5/5 stars

I was very impressed with the service from Vanarama. Throughout it was an easy process and I now have a great car at a great price.

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I leased my new Nissan Qashqai Hatchback 1.5 dCi N-Connecta [Comfort Pack] 5dr Qashqai Hatchback because... I have never out right owned a car and have always taken hire purchase and changed my car roundabout every 3-4 years anyway. This way I get the car I want at a price I can afford.

said on 13th September 2016 - 4.9/5 stars

Very good service, easy to deal with.

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I leased my new Citroen Berlingo L1 Diesel 1.6 Hdi 625Kg Enterprise 75Ps Berlingo L1 because... To grow fleet using minimal capital

said on 13th September 2016 - 5/5 stars

Very good, was easy from start to finish.

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I leased my new Citroen Dispatch L1 Diesel 1000 1.6 HDi 90 H1 Van Enterprise Dispatch L1 because... Cash flow

said on 13th September 2016 - 4.9/5 stars

Very efficient and very helpful.

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I leased my new Ford Transit Custom 310 L2 Fwd 2.0 TDCi 130ps Low Roof D/Cab Limited Van Transit Custom 310 L2 Fwd because... It was the best deal for me at the time

said on 13th September 2016 - 5/5 stars

Danielle Ling is an asset to Vanarama. She was always on the end of the phone. She is polite and courteous and nothing was too much trouble.

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I leased my new Kia Sportage Estate 2.0 CRDi First Edition 5dr Auto [AWD] Sportage Estate because... Overall package. Great value for money

said on 13th September 2016 - 4.9/5 stars

Excellent, very impressed with communication.

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I leased my new Renault Trafic Swb Diesel SL27 ENERGY dCi 120 Sport Van Trafic SWB because... Needed a new van

said on 13th September 2016 - 5/5 stars

From my initial enquiry through to delivery of my chosen vehicle the service has been exceptional at a price that couldn't be beaten. A pleasurable experience and have already recommended to friends.

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I leased my new Nissan Qashqai Hatchback 1.5 dCi N-Connecta [Comfort Pack] 5dr Qashqai Hatchback because... Suites my lifestyle and budget. No worries.

said on 13th September 2016 - 5/5 stars

You made everything easy, thank you.

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I leased my new Renault Trafic Swb Diesel SL27 ENERGY dCi 120 Business+ Van Trafic SWB because... good deal

said on 13th September 2016 - 5/5 stars

Excellent.

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I leased my new Ford Kuga Diesel Estate 2.0 TDCi 150 Titanium X Sport 5dr 2WD Kuga Estate because... most cost effective

said on 13th September 2016 - 5/5 stars

This was the first time I had leased so it was all new to me, however from start to finish I felt valued and informed. I had many phone conversations all of which were very comfortable and left me feeling satisfied that I had been listened to.

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I leased my new Nissan Qashqai Hatchback 1.5 dCi N-Connecta [Comfort Pack] 5dr Qashqai Hatchback because... I have had my current car around 11 years from nearly new, I had been thinking about leasing for several years but never got around to it. Better than forking out thousands of pounds on a vehicle which depreciates in value as soon as you sign the log book.

said on 8th September 2016 - 4.9/5 stars

Alex Keys was brilliant, made the whole process much easier than I thought it was going to be.

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I leased my new Ford Mondeo Diesel Hatchback 2.0 Tdci Titanium 5Dr Mondeo Hatchback because... Ford Mondeo

said on 8th September 2016 - 4.4/5 stars

Excellent. Conor Silcock made the whole process easy and manageable. Straight to the point and honest which is very refreshing and made my decision to proceed with the order an easy choice.

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I leased my new Ford Kuga Estate 2.0 TDCi 150 Titanium [Nav] 5dr 2WD Kuga Estate because... Hate selling cars.

said on 8th September 2016 - 5/5 stars

Excellent.

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I leased my new Bmw 5 Series Diesel Saloon 520d [190] M Sport 4dr Step Auto 5 Series Saloon because... Always have