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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 16th August 2016 - 5/5 stars

Very good, the Account Manager I dealt with was definitely on the ball.

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said on 16th August 2016 - 3.4/5 stars

Good service when you are looking for a vehicle, however once ordered the service wains. We had to challenge and chase our delivery date. I was told that the car I wanted was in stock, however it had parking sensors that I hadn't ordered, if I payed extra for them I could have that car almost immediately, however after the hold up with the delivery I challenged the dealer, who said the hold up was due to them having to fit the sensors!

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Lynn, I hope that you are enjoying all the benefits of your Ford Focus Zetec and may I take this opportunity to thank you for your comments. We are working hard with our internal teams to ensure that we are continuing to provide the best level of service for our customers. Please don’t hesitate to contact us should you require any further assistance. Kind regards, Dominic Tutton.

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said on 16th August 2016 - 4.3/5 stars

Everyone I spoke to was helpful. Good service supplied and a very positive experience.

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said on 16th August 2016 - 5/5 stars

Excellent, friendly and prompt service.

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said on 16th August 2016 - 4.1/5 stars

Service was good.

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said on 16th August 2016 - 4.9/5 stars

Very friendly and helpful staff.

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said on 16th August 2016 - 3.7/5 stars

Started well and received all the correct information to get started. Once I had filled in the documents and returned them to you I didn't hear much in the way of updates of my order. I had to chase the order to get the delivery date correct also

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Wilkinson, may I thank you for taking the time to complete your review and apologies for the lack of communication during the process. Please be assured that we are constantly looking at ways to improve our business and appreciate communication could have been better on this occasion. Should you require any further assistance we are always here to help. Kind regards, Dominic Tutton.

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said on 16th August 2016 - 2.9/5 stars

Very poor communication from Vanarama after the sale was signed. I was given 4 separate delivery dates, none of which were confirmed except the last one despite numerous calls & emails to Vanarama. This delay was allegedly due to delay in receiving a copy of my licence, which turned out not to be true. I then had to hire a van for 2 weeks more than was planned for. Only 1 of your operatives offered an apology at any time. When the van finally was delivered, the driver's side mirror was damaged. Not the best service.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Devine, firstly let me apologise for the experience that you received with us. We are constantly looking at ways to improve the service that we provide. Thanks to your feedback we are currently implementing up-to-date technology to ensure that our levels of communication are at their absolute best. I hope that you are enjoying all the benefits of your Peugeot Boxer and please be assured that I am here to assist you with any further queries that you may have. Kind regards, Dominic Tutton.

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said on 16th August 2016 - 2.7/5 stars

Very polite, but on five out of six occasions I was told I would be called back but it never happened. Also a lack of communication because I was not told about the cooling of period.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Brain, thank you ever so much for taking time out of your day to complete an online review. I would personally like to say sorry for the lack of communication you had throughout your progress with us. Thanks to your review we are currently looking at new ways and new technology to ensure that our level of communication is at its very best level for all our customers in the present and future. This is in no way excuses the fact that you were not kept up to date and had to chase us on a number of occasions. Please be assured that I and my wonderful team are here to assist you with any further queries that you may have about your Nissan Qashqai. Kind regards, Dominic Tutton.

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said on 10th August 2016 - 4.4/5 stars

Excellent initial contact, and discussion of alternative financing and vehicle options.

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said on 10th August 2016 - 5/5 stars

Having never used this company before, I must say I was very impressed with the whole process from start to finish. Staff were very professional throughout, generally a pleasure to deal with. I would love to have some of those guys on my own team. Well done. Thank you.

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said on 10th August 2016 - 4/5 stars

Generally excellent.

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said on 10th August 2016 - 5/5 stars

It was really good, thank you. Alex Baker was friendly, polite and extremely helpful.

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said on 10th August 2016 - 4/5 stars

Prompt and helpful at all stages I thought.

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said on 10th August 2016 - 4.1/5 stars

Great service.

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said on 10th August 2016 - 5/5 stars

Excellent, very efficient and very good communication.

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said on 10th August 2016 - 5/5 stars

A very good and informative service was received form all the team involved, very clear and concise answers to my questions involved during the whole procedure from the initial enquiry to the delivery of my vehicle. Thank you.

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said on 10th August 2016 - 4.9/5 stars

I was very impressed with the level of service I received and the follow-up even after we had the car delivered. Phil Lazere, whom we dealt with, was approachable and informative. He did everything he could to find us a vehicle quickly and we are very grateful for that. All in all, a positive experience with great customer service, such a rarity these days!

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said on 10th August 2016 - 5/5 stars

Very good, email and SMS updates were excellent.

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said on 10th August 2016 - 5/5 stars

I have already recommended many friends to you. I got a great deal and the process was very easy.

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said on 10th August 2016 - 3.9/5 stars

Good.

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said on 10th August 2016 - 4.9/5 stars

Great. Very easy, I will be using you again and I have recommended you to my friends.

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said on 10th August 2016 - 3.9/5 stars

Sales team was knowledgeable, asked the right questions gave competitive quotes. After sales was still good quality and team remained responsive.

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said on 10th August 2016 - 4.9/5 stars

Excellent.

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said on 10th August 2016 - 4.4/5 stars

Good.

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