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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 4883 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 27th May 2016 - 5/5 stars

From start to finish everyone involved was great.

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said on 27th May 2016 - 5/5 stars

Outstanding service, no-one could match the deal I got from Vanarama. The Mercedes Citan is just fantastic. A great van!

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said on 27th May 2016 - 5/5 stars

Excellent staff who are very informative and intelligent. Got me exactly what van I wanted in an excellent timescale.

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said on 27th May 2016 - 4.3/5 stars

I was pleasantly surprised with the ease of the whole process. Chris Sharp who dealt with my order was obviously busy, but he was on the ball, and replied to my enquiries relentlessly despite me not being available. I'm over the moon.

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said on 25th May 2016 - 5/5 stars

Outstanding from the start to the vehicle arriving on the day promised.

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said on 25th May 2016 - 5/5 stars

Very good.

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said on 25th May 2016 - 3.6/5 stars

Thought service was pretty good, all people I dealt with have been spot on and I would recommend you.

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said on 25th May 2016 - 4.6/5 stars

An excellent and friendly service from everyone that I spoke to throughout the process. Everyone was friendly and helpful and responded quickly to any queries.

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said on 24th May 2016 - 4.9/5 stars

Wonderful, no problems.

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said on 24th May 2016 - 4.1/5 stars

Service was friendly and quick too.

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said on 24th May 2016 - 5/5 stars

Fast, no hassle and followed my instructions to the letter.

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said on 23rd May 2016 - 5/5 stars

Great service, any questions I asked they got back to me straight away, I was surprised with how quick the whole process was.

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said on 23rd May 2016 - 4.9/5 stars

The price was good, no hard sell for insurance or service plans. The delivery was on time and the delivery driver got the car washed even though the weather was bad. Professional UK based staff that beat my local Nissan dealer by £60pcm.

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said on 23rd May 2016 - 5/5 stars

Excellent service throughout. I was taken through all the basics of the car and kept informed at all stages from start to finish. Staff were friendly and very helpful and answered all queries quickly and efficiently. I wouldn't hesitate to recommend.

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said on 23rd May 2016 - 5/5 stars

The people were polite and informative. I did have a look round at other deals but yours were the best.

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said on 23rd May 2016 - 4.6/5 stars

Good service had a slight hiccup half way through this deal but in all very good.

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said on 23rd May 2016 - 4.7/5 stars

Initial response very good, unfortunately the van I wanted wasn't available but you came up with an alternative solution and I am happy with the result.

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said on 23rd May 2016 - 5/5 stars

Excellent service from day one.

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said on 23rd May 2016 - 4.9/5 stars

The only issue I had was with the finance company who were very slow setting up payments.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Sharpe, we appreciate your time spent completing our online review. Thanks to your comments, we are working with all our contacts to improve our level of service to all our customers and to ensure that this process is as smooth as it can possibly be. I hope that you are enjoying your Mercedes, and should you have any queries in the future, please don’t hesitate to contact us. Kind regards, Dominic Tutton.

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said on 20th May 2016 - 5/5 stars

I cannot praise the service highly enough. From start to finish Ollie Tombs has been nothing but friendly, helpful and professional. Similarly so with Tracey and Bianca along the other members of staff who I have had the pleasure of dealing with.

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said on 20th May 2016 - 4.4/5 stars

Given my indecision on choice of vehicle, I was pleased that my advisor was as patient as he was, it could have been a disaster.

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said on 20th May 2016 - 5/5 stars

Absolutely amazing service from all of you who helped me I am so pleased with my van I can't thank you all enough.

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said on 20th May 2016 - 4.1/5 stars

The service I received was very good and I received my van ahead of the due date. Very pleased.

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said on 20th May 2016 - 4.4/5 stars

Good service from Joe but the time between agreeing and receiving confirmation papers was too long and I had to do the chasing.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Hamilton, firstly, I hope that you are enjoying your new vehicle, the Citroen Berlingo, and that it ticks all your professional boxes and I'd like to thank you for your comments regarding our Account Manager, Joe Norton. Your comments are invaluable to us and have been looked into – we tirelessly work towards improving the experience that we give to our customers and are always looking for ways to improve and evolve whilst making the process of leasing a vehicle as simple and care-free as possible for all our customers. If you do have any queries in the future, please don’t hesitate to contact our dedicated Customer Service Team – we are always here to help. Thank you again.

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said on 20th May 2016 - 3.4/5 stars

Relatively decent.

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