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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 20th July 2016 - 4.7/5 stars

High standard.

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said on 20th July 2016 - 4/5 stars

My contact initially was with Asaam Ali and he took me through the offer and the deals available and the options available. The service was great overall. No question too big or small and all answered swiftly and to my satisfaction first time.

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said on 20th July 2016 - 4.9/5 stars

The service from Vanarama was excellent but unfortunately I can't say the same about the dealership that provides the vehicle. It didn't turn up on the day agreed, I was then advised by yourselves that it would be delivered by 8 to 8.30am the following day. In the end it actually arrived at 9.30am which caused problems for ourselves as we had scheduled work to commence at 9am that morning.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Matthew, first of all I'd like to thank you for taking time out of your busy schedule to complete our online review. I would personally like to apologise for the experience you had with our vehicle providers. After investigation the delivery driver schedule to deliver your vehicle was not able to complete his days’ work. This is no way excuses the way you were poorly informed about the whereabouts of your vehicle, and as a small gesture we have arranged compensation as agreed. Thank you again for your valued feedback, we are working hard to insure the communication between us and our vehicle providers is constantly reviewed. Kind regards, Dominic Tutton.

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said on 18th July 2016 - 5/5 stars

Excellent advice and service, having never leased a vehicle before Vanarama made this process very easy for me and explained everything step by step.

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said on 18th July 2016 - 5/5 stars

Perfect from start to finish, great help with sorting everything out. Made the whole process easy, thank you.

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said on 18th July 2016 - 4.6/5 stars

Good service all round, very happy.

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said on 18th July 2016 - 4.4/5 stars

Overall excellent!

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said on 18th July 2016 - 4.4/5 stars

Excellent throughout and friendly staff.

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said on 15th July 2016 - 4.7/5 stars

Service is good.

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said on 15th July 2016 - 4.9/5 stars

Very surprised at how easy and fast the whole process was.

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said on 15th July 2016 - 5/5 stars

First class from start to finish, I am delighted with the choice I made to use your company.

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said on 14th July 2016 - 5/5 stars

Great, I had no issues and was kept up to date with details all the way.

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said on 14th July 2016 - 4/5 stars

Hayley Hirst was fantastic with my initial enquiry as I was an awkward customer that did not really know what I wanted. I also had some fantastic service from Charlotte Wadsworth and Kelly Bradshaw.

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said on 14th July 2016 - 5/5 stars

Helpful and 1st class.

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said on 14th July 2016 - 4.6/5 stars

Very professional.

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said on 13th July 2016 - 5/5 stars

Great.

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said on 13th July 2016 - 5/5 stars

The staff were really friendly and would always go the extra mile to help. I am more than happy with your service and a thumbs up for Conor.

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said on 13th July 2016 - 5/5 stars

Excellent throughout the entire process, cannot fault any of your team.

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said on 13th July 2016 - 5/5 stars

Awesome!

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said on 13th July 2016 - 4.9/5 stars

Overall I was happy with the service.

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said on 13th July 2016 - 5/5 stars

Your service was as good as promised.

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said on 13th July 2016 - 5/5 stars

Fantastic company - first class service from beginning to end. Received my van in perfect condition. The Ford Transit Custom van is awesome. I even gave the delivery guy a lift down to the train station to get him on his way home. I'm looking to lease a car next from Vanarama Cars. Many thanks!

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said on 13th July 2016 - 4.4/5 stars

Sam and the other staff I dealt with were superb, unfortunately Ford delivered the wrong car, once to you and a second time to me.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Simon Sheppard, many thanks for taking the time to give us your feedback. Thanks to that we are in the process of creating roles within the business that can focus on working closely with our colleagues outside of Vanarama to ensure that the best level of communication and service is obtained for our customers. I hope that you are enjoying your Ford Kuga, and please be assured that our dedicated team are here to support you whenever you need. Kind regards, Dominic Tutton.

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said on 13th July 2016 - 5/5 stars

I found the process, from start to finish, to be both friendly and professional. There was someone on hand to answer my questions no matter how trivial. Excellent service all round. Thank you.

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said on 11th July 2016 - 4.4/5 stars

Service was good overall and I was pleased with the deal.

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