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Van Leasing Fair Wear & Tear Guidelines

close up view of tyre which passes van fair wear and tear guidlinesAccording to our customers, one of the main worries when it comes to leasing a van is what happens at the end of your lease. Are there additional charges? What are the rules if your van is damaged? That's where fair wear & tear comes in - it dictates what you do and don't need to worry about when handing back your van.

 

What Is Van Fair Wear & Tear?

Usually a lease lasts for between 2 and 5 years, meaning you'll be driving the van for quite some time. Therefore your vehicle might not be in the same condition at the end of your lease as it was at the start.

It's reasonable to expect that normal day-to-day use of your van will cause it to deteriorate. Fair wear & tear takes this deterioration into account and allows for a certain level when you hand your van back.

Fair wear and tear is usually determined as reasonable use over time but be warned, it won't account for any specific damage caused by an event, impact or neglect.

 

Who Will Be Assessing Your Van?

When you lease a van it will be the Finance Company which actually owns the vehicle. There will be a set of unbiased and objective checks as part of the return assessment, which your finance company will carry out at the end of your lease. They will likely have their own teams or use an independent inspection service to carry this out.

 

How To Do Your Own Wear & Tear Assessment

There are a few tips for objectively assessing your van before you hand it back to ensure you pass the Fair Wear & Tear Assessment:

  1. Inspect Your Vehicle In Daylight
    Firstly, check for dents, scratches and chips. You'll want to check this in daylight, so park somewhere with good natural light avoiding any shadow that could conceal any damage you need to be aware of.

     

  2. Inspect Your Vehicle When It's Dry
    When you're checking for damage, ensure your van is dry. If it's been raining or you've just washed it, it can be much harder to spot any dents or scratches.
  3.  

  4. Clean Your Van Inside And Out
    Damage is much harder to spot on a dirty van, which means the finance company may actually abort collection if it's not cleaned inside and out. This means you'll have to reschedule your collection and you'll also be charged! Best to just have a spring clean before handing your van back!
  5.  

  6. Inspect All Panels
    Remember it's not just the side panels the Finance Company will inspect. Make sure you're checking all the panels on the car including the roof and below the bumper. You're more likely to spot dents if you look down a vehicle panel side on, rather than head on. Also make sure you check the mirrors, windows and lights. It might also be worth asking a friend for help with an objective view.

     

What About Van Signage Or Decals?

You will need to make sure all stickers and van signage is completely removed before you hand back your vehicle. This includes removing the glue and any residue that may have been left behind. If the Finance Company has to remove these, you may be charged.

 

How To Rectify Any Damage On Your Van

If you do spot some damage before your wear and tear check that you believe means your van won't pass the assessment, you might want to get this repaired yourself to avoid a damage charge from the Finance Company. This is a good idea as long as the work is being carried out by a reputable garage and the repair meets the standards set out by the BVRLA. If the work is substandard and ends up affecting the value of your van, you could be charged. It is recommended that any repair work is carried out at least 10 weeks before you're due to had back your vehicle.

 

What's The Standard Expected For Returned Vehicles?

Sometimes it's difficult to know what is and is not acceptable fair wear and tear when handing back your van, so we've made it a little easier:

 

Loading Area

Load space of a relay which passes fair wear and tear

Acceptable

Unacceptable

  • A small amount of scuffing.
  • Damage interfering with use of doors
  • Small scratches
  • Damage interfering with compartment functions
  • Small dents
  • Dents to wheel casing
  • Small bumps
  • Damage due to improper loading or load securing
  • Abrasions on the sills due to normal loading activities
  • Holes in loading floor
  • Added fittings left in that are properly secured & comply with vehicle regs
  • Damaged, dented or broken interior lining limiting use of doors, windows & fittings
  • Deformation of body parts, partition walls, doors or windows
  • Missing interior linings & partition walls

 

Vehicle Body & Paint

Paintwork of combo cargo passing fair wear and tear

Acceptable

Unacceptable

  • Paint scuffs / scratches easily removed by mechanical polishing with a max length of 100mm & max diameter of 20mm.
  • More than 2 scuffs or scratches on the same body part.
  • Light damage to paint that has not gone through to the base coat
  • Body bumps / dents with a diameter that exceeds 20mm.
  • Scuffing that has penetrated the metal.
  • Damage which has corroded.

 

Grille & Bumpers

Nissan navara grille passing fair wear and tear

Acceptable

Unacceptable

  • No more than 2 light scuffs / scratches in the same area. These must be shorter than 100mm and a depth of less than 1mm. They must not have penetrated through to the base.
  • Painted bumpers showing scratches through to the base material or are misshapen due to impact damage
  • Misshapen or missing parts.
  • Broken Grilles
  • Severely damaged bumpers.

Tyres and Wheelrims

tyres and wheelrims passing fair wear and tear

Acceptable

Unacceptable

  • Tyres with a minimum tread depth of 2mm.
  • Bulges, cracks or cuts to the tyre or excess damage to the sidewall or tread.
  • Light scuffs / scratches to the wheel trim/alloy.
  • Tyres with impact damage.
  • Scuffing, scratches or deposits on rims but not deforming the rim.
  • Bald tyres and those below 2mm tread depth.
  • Wheel nuts that are rust and damage free
  • Flat tyres due to damage or a puncture.
  • Damaged wheel trims due to breaks, cracks or scuffing.
  • Missing trims.
  • Misshapen rim, broken/missing material or rust.
  • Missing spare wheel if it is included as standard equipment, or a missing/incomplete 'Tyre Mobility Set.

 

Glazing and Lights

Rear lights of citroen relay

Acceptable

Unacceptable

  • Light chipping or scuffing to indicator or number plate lights.
  • Light chips that break the glass or plastic cover, regardless of size.
  • Small cracks in the lights.
  • Broken or cracked lenses
  • Small stickers on glass.
  • Large chips (over 10mm), broken or cracked windscreens or stone chips which are in the driver's line of sight or hinder safe driving.
  • Numerous stone chips across the windscreen or large chips which are not in line with MOT standards.
  • Self-applied sun protection or tinted strips must be completely removed from the glass area if they have not been professionally applied, are torn, or have begun to peel away at the corners.

 

Mirrors and External Fittings

Chrome Wingmirror of L200

Acceptable

Unacceptable

  • Scuffs / scratches with a max length of 50mm and max depth of 1mm.
  • Scuffs / scratches exceeding 50mm in length.
  • Scuffs / scratches to painted mirror casings with a maximum length of 50mm - not penetrated to the base material.
  • Cracked glass or damaged mirrors.
  • Fitted beacons or lights must not have cracks/breaks in the glass and their function must comply with all legal requirements. If necessary, fitted beacons must be registered in the vehicle's documents.
  • Fitted roof racks that are broken, rusted or damaged affecting safety.
  • Additional antenna or roof fittings can remain, but must be fully functional and comply with legal requirements as well as being approved for the type of vehicle.
  • Badly fitted beacons or lights with damage.

 

Internal Conditions

Interior Cab passes fair wear and tear

Acceptable

Unacceptable

  • Slightly worn or indented seats.
  • Torn or missing seat cover material.
  • A dent on the partition wall separating the cab & load area as long as still functioning.
  • Holes/ burns or tears in the upholstery.
  • Minor damage to the headlining.
  • Excessive stains that cannot be removed with normal cleaning.
  • Correctly fitted mobile phone equipment, adhering to legal requirements may be left in the vehicle.
  • Deformed or torn panel headlining.
  • Holes left as a result of telephone equipment removal are acceptable, provided these are in a discreet area.
  • Clearly visible holes in the centre console.
  • Wear in the footwell through day-to-day usage.
  • Tears / damage to the dashboard.
  • Abrasions, light staining & minor tears acceptable in the areas of heaviest use.
  • Large tears, holes and excessive soiling.
  • Broken dashboard or storage compartments.

 

What Do I Need to Return With The Van?

The van should be returned with everything that was included when it was delivered to you at the beginning of your lease. Also please make sure you remove all personal items from the van (including keys from the keyring).

Returned items should include the following where applicable:

  • All keys for the van
  • Original documents such as the owner's manual
  • Signed/stamped service history
  • Valid MOT certificate (if applicable)
  • Radio code cards
  • CDs or DVDs for satellite navigation (delete stored locations).
  • All removable audio equipment (such as 'face off' units).
  • All optional equipment fitted to the vehicle that is not a permanent fixture (tow bars, rear door sun shades etc).
  • All emergency equipment supplied with the vehicle (jack, wheel brace, warning triangle, first aid kit etc).
  • Any spare wheels

 

What Happens When My Lease Van Is Collected?

On your collection day you should be ready with your shiny, just cleaned van.

The agent collection the vehicle will then start their assessment. Please note this is not the full wear and tear inspection but will include:

  • A walk round your van to look for any obvious damage.
  • A check for all your documentation (service book, V5, owner's manual etc).
  • Using an electronic device to complete the collection assessment & take  photos of the van.

You will be asked to sign the assessment document (which will highlight any visible damage) and approve collection of the van.

The collecting agent will take your van away for an independent fair wear and tear assessment and following this you will be notified of any damage that falls outside fair wear and tear. You will be charged for repair of this damage.

Just remember, if you've thoroughly read this guide, you shouldn't have that problem!

Download our handy Vanarama Fair Wear & Tear PDF Guide

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