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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5110 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 17th February 2016 - 5/5 stars

Great service from first phone call to the van arriving.

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said on 17th February 2016 - 4.9/5 stars

First time I have leased a car and everything was explained clearly, polite staff all the way through and everything was easy to follow. Also great deals.

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said on 17th February 2016 - 3.9/5 stars

Very friendly and professional.

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said on 17th February 2016 - 5/5 stars

Very good.

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said on 17th February 2016 - 4.3/5 stars

Apart from returning calls, like me you are always busy, the service was excellent. Even when there was a small "blip", like the van being involved in an accident on its way to delivery, the reaction was proactive!

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said on 16th February 2016 - 1/5 stars

Slow and unhelpful if I could put a minus against the stars I would. I would recommend to my friends in courier trade to avoid.

Vanarama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Booth, firstly, many thanks for taking the time to fill in our online review, your comments are invaluable to us. Please accept our sincere apologies for the experience that you received with us and the issues that arose at the delivery time of your vehicle. We always strive to provide first class levels of customer service and we apologise that, in this case, it took longer than usual to achieve a positive result. If we can assist you with anything else, please do not hesitate to contact us. Thank you again, Dominic Tutton.

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said on 12th February 2016 - 5/5 stars

Very efficient and professional service.

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said on 11th February 2016 - 5/5 stars

Excellent start to finish and so easy to set up.

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said on 11th February 2016 - 4.9/5 stars

Excellent service and I hope the business continues to grow going forward.

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said on 11th February 2016 - 5/5 stars

Everything was excellent from start to finish.

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said on 11th February 2016 - 4.9/5 stars

Very professional and friendly.

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said on 11th February 2016 - 5/5 stars

Everyone I spoke to was very helpful and polite. I was kept up to date throughout the process and would highly recommend you.

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said on 11th February 2016 - 5/5 stars

Perfect.

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said on 10th February 2016 - 4.9/5 stars

Very efficient and seamless transaction, I will be using you again for my next van.

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said on 8th February 2016 - 3.9/5 stars

Quick, easy and efficient service.

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said on 8th February 2016 - 4/5 stars

Very good and efficient.

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said on 8th February 2016 - 5/5 stars

Excellent, quick and straight forward.

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said on 5th February 2016 - 4.6/5 stars

After my van broke down , I remembered seeing Vanarama on the T.V, when I phoned up I got all the help I needed which I was very surprised with because I had other problems with different companies I had tried before, like rude people on the other end of the phone! But in Vanarama I got a great reception from you all, right through until getting the van was confirmed. Speedy and great service all around. When I got my original van back that was broken down I wondered if I really needed this van from Vanarama, but then when I drove the new van I loved it and there was no way I was going back, THANK YOU VANARAMA!!!

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said on 5th February 2016 - 4.1/5 stars

I thought the initial contact was excellent, however for me there were too many people involved in the one sale. Having said that the people I dealt with were excellent and competent.

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said on 5th February 2016 - 4.9/5 stars

Absolutely brilliant, a pleasure to deal with and always try their best to arrange everything they can to your liking!! Thanks.

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said on 5th February 2016 - 5/5 stars

Richard who handled my enquiry was knowledgeable and very helpful throughout the process.

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said on 5th February 2016 - 4.9/5 stars

Excellent service from Phil and the rest of the crew, thank you for your help!!!

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said on 3rd February 2016 - 4.4/5 stars

Very professional, kept me up to date with my order status.

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said on 3rd February 2016 - 5/5 stars

I cannot find fault and I have recommended you already.

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said on 3rd February 2016 - 4.9/5 stars

I've always owned my own vehicles so this was a first for me. Vanarama couldn't do enough, explained all the options (over and over again) and were quick to answer all my questions. I liked the fact I was constantly kept up to date with information regarding the process and the fact all the legal documents could be signed online which made the process much easier and quicker.

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