Vanarama are rated 4.7/5 based on 4883 customer reviews and testimonials
The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.
See for yourself why customers come back to us time and time again.
Customer Reviews
William Sedgwick said on 17th August 2016 - 4.7/5 stars
I had been failed by a few companies, but Vanarama ticked all the boxes for me.
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Andrew Robson said on 17th August 2016 - 5/5 stars
Everything was quick and easy and the staff were really helpful.
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Benjamin Richardson said on 17th August 2016 - 5/5 stars
Thanks to your amazing New Car Specialist, Conor Silcock, and the rest of the team at Vanarama, I was able to get the car I wanted for the price I wanted. All the different members of staff across various different departments were extremely helpful and made leasing my first car such a smooth and worry free process. Your customer service is 11/10! I've already started recommending you!
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William Mccubbin said on 17th August 2016 - 4/5 stars
Service was good, my only issue was the 9 week wait when it's advertised on the website that delivery would likely be 5-7 days. But good van, good deal and worth the wait in the end.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr McCubbin, many thanks for your comments and taking the time to complete a review for us. Advertised dates for delivery are subject to many factors including spec and stock availability. We are continuously looking at ways to improve the levels of service that we provide to our customers and note your comments. Should you need further assistance during your lease, we are always on hand to assist you in any way in the future. Kind regards, Dominic Tutton.
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Kevin Mcginley said on 16th August 2016 - 2.7/5 stars
Disappointed with extra (optional) charges. Only telling me after my initial deal was complete, the van arrived really dirty with the windscreen thick with fly's and debris.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Kevin, I hope that you are enjoying all the benefits of your Renault Trafic. May I thank you for taking the time to complete your comments. We are working hard to ensure that we provide the best level of service for our customers and note your comments. Please don’t hesitate to contact our dedicated team should you require any further assistance. Kind regards, Dominic Tutton.
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Ryan Tonner said on 16th August 2016 - 4.4/5 stars
Had a bit of an issue with what stock was available to choose from but Chris Sharpe was very helpful.
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Andrew Dawkins said on 16th August 2016 - 3.7/5 stars
All good except for being promised the van a lot earlier than I got it which was annoying to say the least.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Dawkins, many thanks for completing your review, we are working continuously to improve our level of customer service and your comments are invaluable to us. I hope that you are enjoying all aspects of your new Vauxhall Vivaro. Please be assured that we are here to assist you with any queries that you may have throughout the term of your lease. Kind regards, Dominic Tutton.
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John Cheffy said on 16th August 2016 - 4/5 stars
Very good communication, particularly compared to competitors, your information on the deal was clear and you kept me updated.
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Louisa Allinson said on 16th August 2016 - 5/5 stars
Excellent customer service. Wish all companies were like you.
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Martin Kaine said on 16th August 2016 - 5/5 stars
Very professional and helpful.
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Ian Long said on 16th August 2016 - 5/5 stars
Excellent service from start to finish.
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Leslie Andrew said on 16th August 2016 - 5/5 stars
Every aspect of the arrangement was dealt with informatively and professionally, would certainly use again.
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Stephen J Thomson said on 16th August 2016 - 5/5 stars
Very good, the Account Manager I dealt with was definitely on the ball.
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Lynn Brand said on 16th August 2016 - 3.4/5 stars
Good service when you are looking for a vehicle, however once ordered the service wains. We had to challenge and chase our delivery date. I was told that the car I wanted was in stock, however it had parking sensors that I hadn't ordered, if I payed extra for them I could have that car almost immediately, however after the hold up with the delivery I challenged the dealer, who said the hold up was due to them having to fit the sensors!
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Lynn, I hope that you are enjoying all the benefits of your Ford Focus Zetec and may I take this opportunity to thank you for your comments. We are working hard with our internal teams to ensure that we are continuing to provide the best level of service for our customers. Please don’t hesitate to contact us should you require any further assistance. Kind regards, Dominic Tutton.
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David Tudgay said on 16th August 2016 - 4.3/5 stars
Everyone I spoke to was helpful. Good service supplied and a very positive experience.
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Shannon Mulligan said on 16th August 2016 - 5/5 stars
Excellent, friendly and prompt service.
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George Wallace said on 16th August 2016 - 4.1/5 stars
Service was good.
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Martin Robinson said on 16th August 2016 - 4.9/5 stars
Very friendly and helpful staff.
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Thomas Wilkinson said on 16th August 2016 - 3.7/5 stars
Started well and received all the correct information to get started. Once I had filled in the documents and returned them to you I didn't hear much in the way of updates of my order. I had to chase the order to get the delivery date correct also
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Wilkinson, may I thank you for taking the time to complete your review and apologies for the lack of communication during the process. Please be assured that we are constantly looking at ways to improve our business and appreciate communication could have been better on this occasion. Should you require any further assistance we are always here to help. Kind regards, Dominic Tutton.
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Gerry Devine said on 16th August 2016 - 2.9/5 stars
Very poor communication from Vanarama after the sale was signed. I was given 4 separate delivery dates, none of which were confirmed except the last one despite numerous calls & emails to Vanarama. This delay was allegedly due to delay in receiving a copy of my licence, which turned out not to be true. I then had to hire a van for 2 weeks more than was planned for. Only 1 of your operatives offered an apology at any time. When the van finally was delivered, the driver's side mirror was damaged. Not the best service.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Devine, firstly let me apologise for the experience that you received with us. We are constantly looking at ways to improve the service that we provide. Thanks to your feedback we are currently implementing up-to-date technology to ensure that our levels of communication are at their absolute best. I hope that you are enjoying all the benefits of your Peugeot Boxer and please be assured that I am here to assist you with any further queries that you may have. Kind regards, Dominic Tutton.
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Brian Johnson said on 16th August 2016 - 2.7/5 stars
Very polite, but on five out of six occasions I was told I would be called back but it never happened. Also a lack of communication because I was not told about the cooling of period.
Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Brain, thank you ever so much for taking time out of your day to complete an online review. I would personally like to say sorry for the lack of communication you had throughout your progress with us. Thanks to your review we are currently looking at new ways and new technology to ensure that our level of communication is at its very best level for all our customers in the present and future. This is in no way excuses the fact that you were not kept up to date and had to chase us on a number of occasions. Please be assured that I and my wonderful team are here to assist you with any further queries that you may have about your Nissan Qashqai. Kind regards, Dominic Tutton.
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Mark Combes said on 10th August 2016 - 4.4/5 stars
Excellent initial contact, and discussion of alternative financing and vehicle options.
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Steve Mitchell said on 10th August 2016 - 5/5 stars
Having never used this company before, I must say I was very impressed with the whole process from start to finish. Staff were very professional throughout, generally a pleasure to deal with. I would love to have some of those guys on my own team. Well done. Thank you.
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Matthew Hurst said on 10th August 2016 - 4/5 stars
Generally excellent.
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Nigel Plumbe said on 10th August 2016 - 5/5 stars
It was really good, thank you. Alex Baker was friendly, polite and extremely helpful.
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