Vehicle Insurance FAQs

This is the number of years you have been insured & not made a claim. You need proof of NCB when you purchase a new policy.

No claims bonus is awarded by your motor insurer after a full year where no fault claim has been made. We will send you by email with your proof of no claims bonus when this is received from the insurer at the end of your existing policy term. As the insurer will not be offering renewal via us we will only be sending you a copy of your no claims bonus. You will have to make alternative arrangements for your vehicle insurance cover.

Vanarama Insurance Services confirms that during the report period of 1st January 2022 to 31st December 2022 for this Annual PMI Compliance Statement, that Autorama UK Ltd has complied with The Private Motor Insurance Order 2015 (the Order).

The Average NCB Discounts that Autorama UK Ltd can make available to our customers, from 1 February 2023 in the NCB Protection Information is listed below:

PMI Provider: Autorama UK Ltd

Table of Weighted NCB Discount Private Car

| NCB Years Weighted | NCB Discount Awarded | | ---------- | ---------- | | 0 | 0% | | 1 | 20% | | 2 | 24% | | 3 | 41% | | 4 | 55% | | 5 | 64% | | 6 | 61% | | 7 | 64% | | 8 | 62% | | 9 | 63% | | M | 52% |

We appreciate that the decision by Vanarama to withdraw from offering general insurance is inconvenient, but we believe this is in the best interest of our customers. If you feel that our decision has caused you financial harm, then you may make a complaint by contacting us below.

Write to:

Head of Insurance, Insurance Services, Vanarama, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7DE

Email: customerservice@vanarama.co.uk

Phone: 01442 838174

If you cannot settle your complaint with us, you may be able to refer it to the Financial Service Ombudsman. You can contact the Financial Ombudsman Service by telephone on 0800 023 4567 or online where further information is available at https://www.financial-ombudsman.org.uk/. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.