Published on Thursday 04 February 2016 in Company News
Sir Richard Branson once said: "The way you treat your employees, is the way they will treat your customers. Happy employees equal happy customers." This theory can be applied to Vanarama and contributes to the recent successes of collecting a number of industry honours.
National award, local service
In November 2015, Vanarama won Best Small to Medium Sized Business at the Lloyds National Business Awards. The judges commented: "Vanarama were incredibly impressive, both in their submission and presentation. We were particularly impressed with their insight into their customers and their ability to turn that into strong business growth. A very worthy winner for this highly competitive category."
By working hard to understand your needs, our staff can deliver above and beyond your expectations. Vanarama has invested in staff through Annual Industry Development Training and running induction sessions to the company for all new starters. This makes them feel welcome, plus helps them understand the business straight away. Our knowledgeable staff are retained and can build long relationships with you. In return you receive the best possible leasing solution and this will ultimately help you to save money for your business.
Officially the UK's best van leasing company
Vanarama also scooped two awards at the Small Fleet Leasing Awards in November. These included winning Best Van Leasing Company and Best Marketing. We came runner-up as Company of The Year too.
Improving the customer journey by offering e-signature to complete and return documents online was a major reason for the victories at the Small Fleet Leasing Awards. The unique service from Vanarama means an order can be finalised in 24 hours, instead of two to three weeks which was typical before the new technology was introduced.
This has speeded up the average delivery time from 28 days to under ten days and in some cases as little as three to five days. The faster your vehicle arrives, the sooner you can utilise it for work, so you never miss an important job.
Making it easier for you to find the best deal
Ralph Morton, editor of Business Car Manager and judge, said: "Vanarama's creative and imaginative approach to service delivery and marketing has made them a major player in the small fleet leasing sector. Additionally, their investment in IT has produced user-friendly processes enabling customers to find the right vehicle at the right price, using the appropriate finance method.
"With 70% of customer enquiries coming from mobile devices, it was essential to make sure all the deals on the Vanarama website were fully optimised for mobile use. This ensures you can view all of the offers, wherever you are and any time you like.
National League sponsorship deal recognised
Vanarama's football sponsorship of the National League was recognised in winning the Best Marketing award at the Small Fleet Leasing Awards. A creative approach to engaging with customers and the company's target audience was also credited.
The association with non-league football saw Vanarama selected as finalists at the BT Sport Industry Awards and the Football Business Awards. The partnership with the National League has been valuable to growing the Vanarama brand and been extended past the current contract to May 2017.
Improving your customer service experience in 2015 and 2016
If you're happy with the service you receive, you're likely to recommend us and become a repeat customer. These findings have proved true for Vanarama and have been confirmed by our Net Promoter Score® (NPS). This is an industry recognised measurement based on short surveys and ranks companies for their levels of customer satisfaction.
Vanarama's NPS score is 62.7, placing us amongst blue chip companies such as Apple (63), and John Lewis (71). Monitoring performances and being able to measure them is vital in improving our customer service for you.
Guaranteeing low prices for you is our promise
The Point Price Protection Guarantee from Vanarama gives you peace of mind that you're getting the best deal available. If your circumstances change and you need to cancel your order before delivery, you're entitled to a full refund. You won't be charged any admin fees or cancellation costs either. Should you find the equivalent deal cheaper elsewhere after ordering with us, we'll match it. You can even have a full refund if you prefer.
Providing you a deal you're happy with is a priority for us. If you find a competitors' quote and we're unable to beat it, we'll send you £50 to spend on a Vanarama Rewards Card. This can be used anywhere, including in high street shops and restaurants.
Setting high standards for 2016
Andy Alderson, founder and Managing Director of Vanarama, said: "We're a business that never rests on its laurels and we'll be working even harder to exceed our customers' expectations in 2016, plus win more awards that reflect our commitment to you. Our staff are committed to you and delivering successful results for everybody connected to Vanarama."