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Vehicle Services & Covid-19: How To Service Your Vehicle During The Outbreak

Published on Tuesday 21 April 2020 in Van News

Vehicle Services & Covid-19: How To Service Your Vehicle During The Outbreak


The Government has stated that garages should remain open to service & maintain vehicles driven by key workers as a priority. For non-key workers, the advice remains that if you don't need to drive, you shouldn't. However, it's likely that you will need to drive your vehicle at some point during the outbreak & making sure your vehicle is safe to drive is still important.


Can I Get My Vehicle Serviced During The Covid-19 Outbreak?

Any garage that can perform services, MOTs & repair work is allowed to open to perform that work, with the vast majority also promising to stay open to complete pre-booked work. They will, however, prioritise servicing vehicles belonging to key workers.

If your vehicle needs a service (i.e. the service alert light or warning message has activated in your vehicle) you can take it to a garage, or have it collected by a garage, so the work can be performed.

However, the Government advice on social distancing & hygiene remain in place & must be followed. If you are isolating (whether by choice or because you have Covid-19), the Government advice is to stay at home & not drive unnecessarily (if at all) - this includes getting your vehicle to a garage for an MOT or service. The good news on MOTs is that from the 30th March 2020, the Government has stated MOT due dates for vehicles including cars, pickup trucks, motorcycles & light vans will be extended by 6 months - you can find out more in our article about MOTs during the outbreak.


Will A Break In Regular Services Affect My Vehicle's Warranty?

There are 2 likely circumstances drivers will be in regarding the need to service their vehicles:


  • If you drive a vehicle on a variable servicing agreement based on the mileage the vehicle acquires as you drive it, not driving the vehicle during the outbreak will solve the need to have the vehicle serviced - you won't be adding any miles to the odometer & therefore will not require a service until you start driving it again. Your warranty will remain intact until then.

  • If your vehicle runs on fixed servicing intervals, there isn't as much clear advice to provide. That said, the majority of vehicle manufacturers usually allow a period of around one month (or 1,000 miles - whichever comes first) to get the vehicle serviced before the warranty is determined to be invalid.


In the latter of those 2 situations, the Government's advice is to contact the manufacturer directly to ask for advice & how your warranty will be affected. However, the Motor Ombudsman has stated: "A business cannot decline claims or withdraw your warranty simply because the service was missed, but can only do so if your lack of care caused a fault on your vehicle."


What Should I Do If I Decide To Take My Vehicle To A Garage For Its Service?

As previously stated, Government advice is to stay at home & not go out unless absolutely necessary. However, if your vehicle requires a service (or any other work that it must have carried out - especially if you are a key worker that requires a vehicle to get to & from work, for example) then follow these steps:


  • Call ahead: Check with your garage whether they are operating on limited hours & set an appointment, or arrange to have your vehicle picked up by the garage instead of having to take it yourself (many garages are offering this as an option). Also, discuss with the garage whether the work is truly required or if it can be postponed until after social-distancing measures are relaxed.

  • Plan to leave the garage while work is carried out: You should not stay in the garage while work is carried out. If this is not possible, make sure to ask the garage if the waiting air is sterilised & take any hygiene supplies you might need if you plan to stay. Make sure to follow all social distancing guidelines when interacting with garage employees.

  • Sterilise your vehicle: Make sure to sterilise commonly touched surfaces in your vehicle before you drop it at the garage & after you pick it up.


How To Sterilise Your Vehicle

The Government's current medical advice is that the virus can live for much less time on fabrics (around 48 hours). So, if you're healthy & no one else has used your vehicle, then the interior of the vehicle should be safe. However, the tips below should help you sterilise your vehicle in the event of it requiring maintenance:


  • Clean the exterior of your vehicle with soap & water, santise all contact surfaces including the steering wheel, seat belts, stalks, gear stick, arm rests, seats & door handles.

  • Remember that many vehicles have antimicrobial materials on contact areas, so a good clean is enough to make sure they're sterile.

  • Let your vehicle's interior & exterior dry in natural sunlight when possible, with all windows open - sunlight is relatively effective against many micro-organisms.

  • Wash your hands & don't touch your face after contact with your vehicle.


Contact The Covid-19 Small Business Support Team For More Information

If you have any questions about this topic & the financial support available during the Covid-19 outbreak, please call the Covid-19 Small Business Support Team for free on 0808 196 3900 (8:30am - 5:30pm, Monday-Thursday. 9am - 5pm, Friday). Or, take a look at our Covid-19 Small Business Support information hub.