Processing your orders & deliveries right now may be a little slower than usual while we get back up and running after lockdown. We're sorry about this but the good news is that you can now order a brand new vehicle all online! And if you do need to talk to us, we've extended our opening hours to 9pm weekdays and 8pm weekends!

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Our Returns Policy

At Vanarama we want you to love the vehicle you've chosen, but if for some reason you change your mind, you can return it, hassle-free, up to 30 days after delivery.


If Your Vehicle Hasn't Been Delivered Yet

Even if you've signed an order and paid a deposit, we guarantee to give you a no-quibble refund and we won't charge you a thing if you need to cancel your order.

For more information on cancelling your order, give us a call on 01442 838195.

 

If Your Vehicle Has Been Delivered

If you change your mind about your vehicle once it's been delivered, you have 30 days to return it.

The vehicle must have a maximum of 50 miles over the delivery mileage (as per the delivery mileage stated on the Delivery Acceptance Note) on the clock.

On collection, the vehicle will be inspected for damage using the BVRLA's Fair Wear & Tear guidelines as a benchmark although each funder has their own set of guidelines. You will be liable for any damage not covered by your funder's fair wear & tear guidelines.

This policy is valid on orders of vans & pickup trucks made on or after 20th May 2020 & on orders of cars made on or after 3rd June 2020.

If you'd like to return your vehicle, simply give us a call on 01442 838195 and we can talk you through the next steps.

 

For More Information

To read Vanarama's full terms & conditions, click here.