Historic TLC Ts and Cs
What did TLC include?
For information on whether your lease came with TLC, please call our Customer Service Team.
Breakdown Assistance and Recovery
- If your vehicle breaks down, just call 03332 023 022 and the RAC will do everything it can at the roadside to repair your vehicle.
- If the RAC can't fix it, they will arrange for you and your vehicle – and any passengers – to be towed home or straight to a garage to fix the problem.
- Simply call 03332 023 022 to request RAC assistance.
Home Start
- If your vehicle breaks down at home, the RAC will treat it like you broke down on the roadside and attempt to repair your vehicle.
- Don't worry about trying to fix it yourself, let the RAC handle repairs.
- Simply call 03332 023 022 to request RAC assistance.
Courtesy Vehicle
- If your vehicle has broken down and the RAC can't get your vehicle going again within 24 hours, call Vanarama on 01442 838 192 and you will be provided with a courtesy vehicle for up to 7 days (subject to vehicle availability and eligibility).
- A courtesy vehicle will be supplied if your own vehicle is off the road for 24 hours OR one business day.
- A courtesy vehicle can be kept for longer than 7 days, but any additional days over the free first 7 will be charged to you, and you will be liable for payments stemming from this.
- There is a fair usage policy for courtesy vehicles which means that you cannot claim or request a courtesy vehicle within 7 days of a prior claim or request.
- Alongside fair usage policy, details of garage used for repair must be provided on every claim or request.
- Like-for-like courtesy vehicle will be supplied wherever possible – subject to availability.
- Courtesy vehicles may be branded with Vanarama signs, or the logos of courtesy vehicle providers.
- Alternative vehicles may be provided in the case of refrigerated and / or specialist vehicles – e.g. Tippers.
- To be eligible for a courtesy vehicle, you must be over 25 years of age.
- Courtesy vehicles will not be supplied for customers leasing cars or vehicles on a short-term lease.
- Distinctions in vehicle status, insofar as it affects a courtesy vehicle claim or request, will be identified as one of the following:
- Immobile (static vehicle needs recovery and cannot be driven).
- In need of repair (mobile vehicle, issue does not hamper driving, but should only be taken home or to garage).
- Unsafe to drive (immobile or in need of repair, but issues mean vehicle is unsafe to drive and should not be driven by customer).
- Simply call Vanarama on 01442 838 192 to request or claim a courtesy vehicle.