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Historic TLC Ts and Cs

What did TLC include?

For information on whether your lease came with TLC, please call our Customer Service Team.

Breakdown Assistance and Recovery

  • If your vehicle breaks down, just call 03332 023 022 and the RAC will do everything it can at the roadside to repair your vehicle.
  • If the RAC can't fix it, they will arrange for you and your vehicle – and any passengers – to be towed home or straight to a garage to fix the problem.
  • Simply call 03332 023 022 to request RAC assistance.


Home Start

  • If your vehicle breaks down at home, the RAC will treat it like you broke down on the roadside and attempt to repair your vehicle.
  • Don't worry about trying to fix it yourself, let the RAC handle repairs.
  • Simply call 03332 023 022 to request RAC assistance.


Courtesy Vehicle

  • If your vehicle has broken down and the RAC can't get your vehicle going again within 24 hours, call Vanarama on 01442 838 192 and you will be provided with a courtesy vehicle for up to 7 days (subject to vehicle availability and eligibility).
  • A courtesy vehicle will be supplied if your own vehicle is off the road for 24 hours OR one business day.
  • A courtesy vehicle can be kept for longer than 7 days, but any additional days over the free first 7 will be charged to you, and you will be liable for payments stemming from this.
  • There is a fair usage policy for courtesy vehicles which means that you cannot claim or request a courtesy vehicle within 7 days of a prior claim or request.
  • Alongside fair usage policy, details of garage used for repair must be provided on every claim or request.
  • Like-for-like courtesy vehicle will be supplied wherever possible – subject to availability.
  • Courtesy vehicles may be branded with Vanarama signs, or the logos of courtesy vehicle providers.
  • Alternative vehicles may be provided in the case of refrigerated and / or specialist vehicles – e.g. Tippers.
  • To be eligible for a courtesy vehicle, you must be over 25 years of age.
  • Courtesy vehicles will not be supplied for customers leasing cars or vehicles on a short-term lease.
  • Distinctions in vehicle status, insofar as it affects a courtesy vehicle claim or request, will be identified as one of the following:
    • Immobile (static vehicle needs recovery and cannot be driven).
    • In need of repair (mobile vehicle, issue does not hamper driving, but should only be taken home or to garage).
    • Unsafe to drive (immobile or in need of repair, but issues mean vehicle is unsafe to drive and should not be driven by customer).
    • Simply call Vanarama on 01442 838 192 to request or claim a courtesy vehicle.