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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 5020 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 12th May 2015 - 5/5 stars

Excellent service throughout every stage. Staff should all be commended for it.

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said on 12th May 2015 - 4.9/5 stars

Could not be more happy with the service I received and have already told some friends about you. Only grumble was the van arriving with a scratch on the drivers door hence the four stars for overall satisfaction.

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said on 12th May 2015 - 5/5 stars

Absolutely thrilled from st phone call to completion. Kept informed and any questions I had were quickly answered all staff I dealt with deserve a big thank you and well done.Thanks.

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said on 5th May 2015 - 5/5 stars

Very well organised.

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said on 28th April 2015 - 4.6/5 stars

Pretty good all round.

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said on 28th April 2015 - 4/5 stars

Good service, but too many different people calling. We were getting calls all of the time asking for insurance documents when we had already sent this info. It became very frustrating.

Autorama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr Pyle, Thank you for taking the time to provide feedback on your new Ford Transit Connect, please accept our apologies for the volume of calls that you received. After further investigation I have found that at this stage of your order we had undergone a change of process in our Admin Team. Our systems unfortunately were not setup quite right and this meant that customers were called more than they should have been. I am sorry for the confusion and frustration that this has caused. Thanks to your feedback we have been able to make some changes in that area of our processes to make sure that this doesn’t happen again. I hope you enjoy your new van, and should you require any further assistance please feel free to contact me directly.

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said on 27th April 2015 - 4.4/5 stars

Service first class. I would use again.

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said on 20th April 2015 - 4/5 stars

Overall very good & helpful service provided.

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said on 17th April 2015 - 4.7/5 stars

Very good and professional. Had a very good knowledge on a variety of questions.

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said on 17th April 2015 - 5/5 stars

Everyone was so helpful and friendly will be using again and definitely recommend.

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said on 9th April 2015 - 4.6/5 stars

Great service, very helpful when any issues arose. Would sacrifice a few pounds off a month for this quality of service.

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said on 7th April 2015 - 4.6/5 stars

I thought the level of service was excellent and would like to thank Joe Norton and Sue Stacey for their assistance and always returning calls when information was required.

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said on 7th April 2015 - 5/5 stars

Great service, great value.

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said on 2nd April 2015 - 4/5 stars

Very efficient

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said on 2nd April 2015 - 4.4/5 stars

On whole good. The credit check was a pointless procedure, as we have other vehicles with you.

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said on 30th March 2015 - 4.7/5 stars

Service was really good. Alex Dukes and the team were very clear and helpful. I would definitely use this service again.

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said on 30th March 2015 - 4.9/5 stars

One very satisfied customer! My vehicle even arrived 2 weeks early, thank you. I would highly recommend.

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said on 27th March 2015 - 4.7/5 stars

Brilliant! I can honestly say I have never dealt with anyone better. Everything you do is top notch - from your website to your customer service.

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said on 27th March 2015 - 4.6/5 stars

Generally excellent. My only critism relates to being asked TWICE for documents to be sent which we had already sent to you. Very happy.

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said on 25th March 2015 - 4.3/5 stars

Overall, very good.

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said on 25th March 2015 - 4.7/5 stars

Thought Phil the guy I dealt with made it easy for me to explain to him what I was looking for and he gave me great guidance. This convinced me this company was the one I wanted to deal with. The vehicle looks and drives well.

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said on 24th March 2015 - 4/5 stars

The initial setting up of the deal very good and helpful, but when it came to getting an actual date of delivery it seems to be too many people getting dates from everywhere.

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said on 24th March 2015 - 4.7/5 stars

Everybody that I've dealt with at Autorama has been very professional and very pleasant to speak to.

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said on 23rd March 2015 - 5/5 stars

Fantastic. That's why I have my second van now!!

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said on 23rd March 2015 - 5/5 stars

First class service. Very pleased with my van.

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