Right first time, every time is the mantra that Vanarama Van Hero Mike Fox has adopted for his defect management, building consultancy and surveying company_ www.awmgroup.co.uk. Mike established the business 11 years ago after becoming disillusioned with his then employer not believing in first class customer service. Since then he has grown his own business to become one of the UK's leading independent risk and defect management companies.So what's Mike's secret to success? We spoke to him at his Head Office in Ripon to find out more:
What do you enjoy about working for yourself?
As well as creating a company where I can set and maintain my own high standards, I love seeing my team enjoying their work and getting satisfaction from a good job done.
Cash flow has got to be my greatest bugbear. Late payment from larger companies can really put the squeeze on SMEs.
Best Business Tip
Always believe in your staff. You employed them to do a job. Guide them, manage them lightly, but give them room to grow. This frees you up to develop the business yourself.
What's your biggest business success?
Expanding the business in recession times has got to be one of the things I'm most proud of.
I only wish I had started the business sooner!
QUICK FIRE QUESTIONS
Dream superpower? Foresight
Favourite Drink? Everards Tiger Bitter
Favourite Sports Team? Leicester City
Favourite Holiday Destination? Kenya
Dream Car? Range Rover
Prime Minister for the day? I would make it law to pay invoices within the stated time… cash flow problems kill too many good businesses
What would you do if you won the lottery? Donate it to charity
We hope that you've enjoyed reading about Mike's business. We would love to spread the word about the work Great British businesses are doing to help grow the economy. If you've bought a van or pickup from us recently and would like to tell the nation your story please email us on firstname.lastname@example.org with your details.