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Vanarama Reviews and Customer Testimonials

Vanarama are rated 4.7/5 based on 4883 customer reviews and testimonials

The deal you get is always the most important thing, but it's also your right to expect excellent levels of customer service. Most companies will struggle or even refuse to do both. We make it our absolute mission to give you the most competitive deal and the service you deserve. Every customer we lease a vehicle to is invited to review our service and good or bad we publish them. Of course we occasionally get it wrong but it's not through lack of trying and we always use your feedback to try and improve.

See for yourself why customers come back to us time and time again.

Customer Reviews

said on 15th March 2016 - 4.9/5 stars

Great service, there was a few problems with the roof rack but still a fantastic service.

Vanarama Response. Dominic Tutton, Customer Relations Manager, writes:
Dear Mr William Byrne, your feedback is so important to us to ensure that issues do not reoccur for our customers. I have spoken to my colleague who dealt with the roof rack on your vehicle and understand that this has been rectified satisfactorily, but in the meantime, please don’t hesitate to contact us if we can be of further service to yourself. Thank you again.

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said on 15th March 2016 - 5/5 stars

Definitely a 5 star service. Everything from start to finish was done quickly and smoothly. I was kept up to date at all times and had an amazing deal. Highly recommend. Thank you Mick Hurman.

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said on 15th March 2016 - 5/5 stars

Everyone I came into contact with was very polite and knowledgeable about the products and services. I was kept up to date at all stages of the order process, with any questions being promptly answered.

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said on 15th March 2016 - 4.9/5 stars

It was simple.

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said on 15th March 2016 - 4.3/5 stars

Trouble free. I will be using you again soon.

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said on 15th March 2016 - 5/5 stars

Fantastic service and any questions were answered very quickly.

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said on 15th March 2016 - 4.9/5 stars

Fast, efficient and friendly service. Always kept up to date throughout the order process either via email, text or phone call. Very impressed.

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said on 15th March 2016 - 4.1/5 stars

Simple and straight forward from start to finish.

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said on 15th March 2016 - 4.7/5 stars

Friendly knowledgeable staff. Kept updated throughout process. Very happy with car.

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said on 15th March 2016 - 5/5 stars

The role Vanarama played was excellent, lots of communication and updates.

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said on 15th March 2016 - 4/5 stars

At first I was in contact with Kyle who didn't seem at all interested in the sale, but I was then passed to Myles who was fantastic, answered all my questions and had time for me. Being the first van I have purchased, I would definitely go back to Myles if/when I need another. The rest of the team from order to delivery were all very friendly and helpful. No complaints.

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said on 15th March 2016 - 5/5 stars

Very helpful and informative.

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said on 8th March 2016 - 5/5 stars

Very good and I was kept well informed.

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said on 4th March 2016 - 5/5 stars

Great service, friendly staff, very pleased so far.

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said on 4th March 2016 - 4.9/5 stars

Extremely good communication, timely delivery.

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said on 2nd March 2016 - 4.9/5 stars

Very good and proactive. Was efficient too.

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said on 1st March 2016 - 4.6/5 stars

Very efficient service, just had to chase re-delivery date but apart from that everything went smoothly.

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said on 1st March 2016 - 4.6/5 stars

Individuals were very helpful and polite. When the first batch of email forms came to sign there were admin mistakes but I phoned in and then the situation was dealt with and the correct forms were sent.

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said on 29th February 2016 - 4.7/5 stars

Excellent, could not fault you. Everyone I spoke to was very friendly & very helpful.

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said on 29th February 2016 - 5/5 stars

Excellent.

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said on 29th February 2016 - 5/5 stars

Would definitely go with Vanarama again, it was a great customer experience.

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said on 29th February 2016 - 4.9/5 stars

Good prompt service, vehicle was delivered very quickly.

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said on 29th February 2016 - 4.7/5 stars

I can't fault it.

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said on 29th February 2016 - 4.7/5 stars

Easy to use, I was kept informed regularly and the staff had good knowledge.

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said on 29th February 2016 - 5/5 stars

Everything I was told would happen did happen as and when I was promised. Emails and phone calls were always answered promptly (even by someone who was on holiday - Madison, you're a star!). Vehicle arrived on time in top condition.

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