Careers At Vanarama
Helping our customers Find Their New Lease Of Life is fundamental to everything we do at Vanarama. We want to do more than just get them a new vehicle, we want to help improve their life. To do that, we need to ensure the culture at Vanarama is one where our people thrive.
Our people are the biggest asset we have and we strive to cultivate a culture of inclusion, development, respect and innovation. This culture is underpinned by our values. Here’s a little more about that…
- Customers - If It’s Right For Our Customers, It’s Right For Us
- Learn - We Learn From Our Success As Well As Our Failures
- Better - Even If It’s Brilliant, We Make It Better
- Family - We Are Family, We Look After Each Other
Our values are a fundamental part of who we are and we’ve built our culture around them. They mean more to us than just writing on the wall - we’ve used them to set the goalposts and the boundaries. Everyone at Vanarama signs up to these values when they step through the doors, so we all know both what is expected but also what we can achieve together.
Our Approach To Hybrid And Remote Working
Like many businesses, Covid has completely changed the way we work. We’ve embraced the change and adopted a permanent hybrid working solution that allows for our people to be in the office, fully remote or a mixture of the two. We’ve found adopting a model that can suit all needs whilst maintaining and developing our culture is working extremely well. This also allows us to attract talent from a wider pool and ensure the best people are able to work the hours, days and times that suit a better work/life balance for them.
Training & Development
Training and development at Vanarama is an integral part of our culture. So much so that we started The Vanarama Academy to truly invest in training and skills development that delivers tangible benefits. In 2020, we even achieved the highest possible recognition via the 2020 ‘Princess Royal Training Award’ with personal congratulations from HRH Princess Anne on achieving the standard of excellence.
In the past year we’ve run 150 internal training courses for more than 1,000 attendees designed specifically around our people’s needs. With onsite mentoring as well as monthly guest speakers and access to training portals like MASTERCLASS, developing our skills and expertise extends way beyond the conventional.
Diversity & Inclusion
At Vanarama, we’re absolutely committed to being an equal opportunities employer. We’re really proud of our diverse workforce and we’re always looking at both ways to be more inclusive, and increasing the diversity of our team. Our approach to hybrid and remote working also gives us a platform to offer employment opportunities to people who may find full time in-office working difficult, which we hope will help to further develop our inclusive environment.
Remote working / hybrid working to suit your needs with £300 Work from Home Equipment Allowance.
Work from anywhere in the UK for 2 weeks per year.
Annual company bonus scheme.
Wellbeing support – access to internal and external wellbeing counsellors.
12 months’ Masterclass access – world class learning experience.
Birthday day off.
20 weeks of Enhanced Maternity Pay at 90% of earnings after qualifying service.
2 weeks of Enhanced Paternity Pay at 90% of earnings after qualifying service.
Death In Service pay x5 salary.
Wellbeing And Physical Wellbeing
With the stresses and challenges people are faced with on a day-to-day basis, we know that mental health in particular is a really important subject to tackle head-on. That’s why we have 5 Mental Wellbeing Counsellors trained and available to support our teams, either onsite or via video call. This is alongside the support of external Mental Wellbeing Expert David Beeney and dedicated online training modules to help the team ensure they put their own wellbeing first.
Wellbeing & Mental Health Is A Key Consideration At Vanarama
As an automotive e-commerce business, technology and the role it plays in developing our business and supporting our team, is really important. Our success depends on us maintaining an agile and creative mindset as well as delivering innovative solutions that makes the life of our team and our customers better. Our core values play a huge part in our approach to innovation.
From sector to national and customer-focused, Vanarama has won a range of awards over the years.
The UK CX Awards are the most recognised and prestigious awards for customer experience in the UK. They’re also recognised as the hardest awards to win as multiple judges scrutinise each 2000-word entry before entrants present to a separate panel of judges for 30 minutes.
In 2021 we were shortlisted for:
CX Team of the Year
Best Use Of Technology
Best Training and Development
Customer Experience in a Crisis
Employee Experience in a Crisis
Customers at the heart
Best Health and Wellbeing
In 2020 we were awarded 5 Gold Awards and 1 Silver award in the 6 categories we entered, beating off BT, Sky Bet, Virgin Money, Vauxhall and Vitality in the process.
Online Customer Experience
Customer Centric Culture
Customers at the Heart of Everything
Customer Experience during a crisis
Employees at the Heart of Everything
Employee Experience during a crisis (Silver)
Vanarama was confirmed as a Sunday Times 100 Best Small Company To Work For in the UK in 2016 2017 and 2018, with Andy Alderson (CEO) being named Best Leader at the 2017 awards ceremony.
We're delighted to have also been recognised by The Sunday Times as one of the Best Small Companies To Work For in the UK.
In 2015, we won the highly prestigious Lloyds National Business Award for Best Small to Medium Sized Business 2015, an accolade that recognised our commitment to training, customer service and innovation.
Through a charity partnership with Prostate Cancer UK, we won the BT Sport Industry Sponsorship Campaign Of The Year 2019, Business Charity Awards - Campaign Of The Year 2019 and Football Business Awards - Silver For Sponsorship Of The Year and Gold for Brand Activation for the Manarama campaign which saw us rename the League to support the charity and raise £150k.