Treat others as you would like to be treated yourself. That's the philosophy we adopt for all of our staff and customers. This might sound obvious, but it makes for a very happy place to work, which in turn means our people deliver outstanding service.
We empower all our staff with the skills they need to treat customers in the right way. Renowned inspirational business coach and customer service expert, Michael Heppell has been working with Vanarama for three years to help us deliver brilliant customer service.
We've already come a long way in delivering brilliant service. This is demonstrated by our Customer Service Score where 89% of customers would happily recommend us to others. It's also apparent in the great reviews regularly left on our website like these...
"A big thank you for standing by your principles and creating a business which does what we all want but rarely get - a customer driven business!"
"Absolutely brilliant, a pleasure to deal with and always try their best to arrange everything they can to your liking!!"
And *100% of our staff agree that Vanarama constantly seeks to improve the service offered to customers. And what do happy customers equal? …you've got it…even happier staff.
We've just been named number 27 in the Top 100 Companies to work for in the UK, where:
98% of staff are excited about where this organisation is going
94% off staff believe they have a positive future with Vanarama
Why is outstanding customer service so important to our staff?
Working for an organisation that has customer service at the heart of the business is vital for staff happiness. No one wants to come to work to get shouted at, or get stressed when things don't go right, or even worse, don't feel they are empowered to make a difference to the customers.
It was clear from our staff survey results that our team highly regarded the fact that we are an employer that values customer service. Here's what some of them said:
"I can honestly say that I look forward to coming to work every single day."
"The company genuinely understands that a happy workforce makes happy customers."
"A fun environment to work, where performance is well rewarded and expectations are fair and realistic."
*Anonymous survey carried out by an independent agency for the Top 100 Companies to work for in the UK