Meet iVan - AI-driven customer service...
Vanarama recently launched the UK's first AI chatbot in use by a UK automotive company – his name is iVan. But why now? What is he capable of? And what does he offer customers like you?
Stats suggest that by 2020, chatbots will power 85% of all customer service interactions. That's a huge proportion.
And when you factor in the audience size of Facebook messenger, which sits at over 1.2 billion people – and is rapidly becoming a key purchasing platform – the number of potential customers that 85% represents will make you swallow hard.
Why a chatbot? Why now?
What does this mean in regards to Vanarama's decision to deploy a chatbot? Succinctly, it means that iVan is ahead of the curve.
Even today, iVan is capable of handling limitless customer conversations simultaneously on a range of different subjects, from financial products and vehicle models all the way to completing a sale securely.
He's incredibly advanced – even in these early days of his 'life' – and he's learning at such a pace that he's already able to anticipate customer questions.
What does iVan offer customers?
_ "iVan is not a replacement for our sales people, he's here to provide our customers with another pathway to getting behind the wheel of a brand-new vehicle." - Andy Alderson, Vanarama founder and CEO. _
Vanarama understands that running a small business is time consuming, and that businesses may find it a struggle to make time to visit dealerships and look at different vehicles…let alone work out which type of finance to choose.
We needed to provide another way to make it easier for people to do their jobs WHILE looking for their next vehicle. One of our key goals as a business has always been this: "Wherever you are, however you want to work, we want to be there too."
iVan is another pathway to leasing a vehicle. He knows what to ask to match a customer with the perfect vehicle and finance in the shortest time possible – if you don't have the time to speak on the phone, ask iVan.
What does iVan know?
He knows what he needs to know, and can answer customer questions quickly and efficiently on whichever device is the easiest for them, presenting information about the vehicles and deals we have available as soon as he's asked.
He is also perfectly capable of answering questions on our financial products AND vehicle leasing in general. For example, if you like to research before you pick up the phone, you can ask iVan for help.
He'll show you the vehicles available at your target budget, AND help you to work out the best finance product for you and your business.
It doesn't have to be a complicated process, and iVan is your partner in making the complicated easy.
What WILL iVan know?
_ "It's going to be interesting to see how society deals with artificial intelligence, but it will definitely be cool." - Colin Angle, iRobot. _
As a continuing development project, iVan will be exposed to multiple new areas of the business for him to become an expert in over the coming months – so no matter what you need from Vanarama, he'll be able to help you.
This expanding knowledge reflects Vanarama's own business expansion, with iVan set to become an expert and sales specialist in short-term leasing, vehicle insurance and crossing the Atlantic to support the Vanarama team in Atlanta, Georgia USA.
What about the human touch?
Don't worry, there's always a human at the end of the phone if you prefer – all we'd say is give iVan a try first. He's always ready and waiting to answer your questions.
If you think of him as a digital assistant in the vehicle leasing world, we're sure you'll find him a capable pair of hands in helping you get behind the wheel of the perfect vehicle for you and your business.